Tawanda Starkey
Summary
Service-oriented Customer Support Representative with 16+ years of experience in contact center operations talking to customers over the phone, e-mail, and chat to resolve a broad range of concerns. Offers strong computer skills in Word, Excel, and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
6
6
years of professional experience
Work History
Senior VA Customer Support Representative
McKesson Pharmaceutical Company
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
ISMC Specialist
McKesson Pharmaceutical Company
01.2020 - 07.2021
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as a specialist in this role.
Customer Support RNA Representative
McKesson Pharmaceutical Company
02.2019 - 01.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Clinical Trials Specialist
McKesson Pharmaceutical Company
12.2017 - 02.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Education
Associate of Science - Business Administration-Management
National College of Business & Technology
Bluefield, VA05.2006
Skills
- Customer service excellence
- Data Management
- Customer Success Management
- Professional Writing
- Communication Skills
- Computer Skills (Word, Excel, Microsoft Outlook, Smartsheet)
- Problem Solving in Fast-Paced Environment
- Interpersonal Skills
Timeline
Senior VA Customer Support Representative
McKesson Pharmaceutical Company
07.2021 - Current
ISMC Specialist
McKesson Pharmaceutical Company
01.2020 - 07.2021
Customer Support RNA Representative
McKesson Pharmaceutical Company
02.2019 - 01.2020
Clinical Trials Specialist
McKesson Pharmaceutical Company
12.2017 - 02.2019
Associate of Science - Business Administration-Management
National College of Business & Technology
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