Summary
Overview
Work History
Education
Skills
Timeline
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TAWANDA WALKER

Katy,TX

Summary

A versatile and dedicated customer service professional, with a solid background in people management and healthcare compliance. Established capabilities in workforce solutions and schedule management. Utilizes strong interpersonal and communications skills to manage customer experience, inclusive of handling escalation issues. Trained in diversity and inclusion, and promotes a work environment of collaboration.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

R1 RCM
08.2022 - 07.2024
  • Welcome guest, check them in, distribute room key’s and explain the hotel amenities
  • Work with other staff members to ensure that all quest rooms meet hotel standards and accommodate any special client needs
  • Clean Restrooms thoroughly, ensuring hygiene and sanitation standards are met
  • Mop floors to maintain cleanliness and sanitation standards through the facility
  • Performed vacuuming using handheld or backpack-style equipment to effectively remove debris and dirt from floors.

Operations Supervisor

R1 RCM
04.2016 - 01.2023
  • Led team of 20-plus hourly patient collection agents
  • Collaborated with cross function teams to resolve complex payment issues and discrepancies
  • Developed and implemented effective collection strategies, resulting in a deduction in past due accounts
  • Expertise in executing a full health insurance revenue cycle
  • Communicated with customers via phone and email to resolve billing issues
  • Conduct thorough account reconciliations, identifying and resolving escalated accounts to maintain accurate financial records
  • Maintained accurate records of customer interaction and efficiently manger administrative task
  • Provided expert guidance to members on open enrollment issues and benefit options, including through comparisons and contrast on benefits during open enrollment and Special Enrollment periods.

Education

Business Administration Studies

KALAMAZOO VALLEY COMMUNITY COLLEGE

Skills

  • Billing Support
  • Technical Troubleshooting
  • Online Research
  • Remote training & E-Learning
  • Remote team leadership
  • Remote Communication
  • Billing and Claim Systems
  • Microsoft Teams
  • SQL Queries Call Center Support
  • HR Policies
  • Records Management
  • Customer Escalation
  • Scheduling
  • Medical Billing
  • Customer Payment Systems
  • Hospital Management
  • Metrics
  • Insurance

Timeline

Front Desk Agent

R1 RCM
08.2022 - 07.2024

Operations Supervisor

R1 RCM
04.2016 - 01.2023

Business Administration Studies

KALAMAZOO VALLEY COMMUNITY COLLEGE

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