TAWANDA WILLIAMS
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Clinical Technician
Johns Hopkins Hospital, Oncology Outpatient Clinic
01.2012 - 09.2023
- Worked with physicians and nurses in patience care excellence.
- Monitored patients and maintained detailed records for physician review.
- Performed patient work-ups and assisted in minor office procedures.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Liaised with patients regarding medical records and answered questions pertaining to evaluations.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Collaborated with healthcare providers and administrators in proper testing.
Medical Office Coordinator
Johns Hopkins University
09.2019 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
Clinical Technician
Good Samaritan, Medstar
01.2010 - 01.2012
- Worked with physicians and nurses in patience care excellence
- Monitored patients and maintained detailed records for physician review
- Performed patient work-ups and assisted in minor office procedures
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort
- Liaised with patients regarding medical records and answered questions pertaining to evaluations
- Collaborated with healthcare providers and administrators in proper testing
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks
- Assessed new protocols and equipment for relevance and helped implement chosen updates
- Documented and verified patient information using laboratory information system
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements
Critical Care Technician
Sinai Hospital
01.2006 - 01.2009
- Delivered outstanding patient care in MICU critical care units
- Collaborated with hospital and facility staff to provide correct patient treatments
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements
- Monitored vital signs before, during and after transportation
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Documented work in hospital system and updated patients' charts with orders and observations
- Utilized critical thinking skills to assess, plan and implement evidence-based patient care
Clinical Associate
Johns Hopkins Hospital
01.2005 - 01.2007
- On the Step down unit for CCU patients
- Assisted patients with basic care needs
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
- Documented vital signs and health history for patients in clinic and hospital environments
- Equipped patients with assistance required for basic care
- Collected and documented patient medical information such as blood pressure and weight
- Followed comprehensive clinical protocols to safeguard patient safety
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Maintained up-to-date patient records with medical histories and test results
- Sanitized, restocked, and organized exam rooms and medical equipment
- Prepared examination rooms and sterilization of equipment following hospital guidelines
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion
- Took and recorded patients' vital signs, documenting in medical charts
- Supported patients and family members, actively listening to concerns and offering compassionate care
- Coordinated with other healthcare professionals to provide patients with comprehensive care
- Performed basic laboratory tests and collected specimens for further testing
Critical Care Technician
University of Maryland Medical Center
01.2004 - 01.2005
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Delivered outstanding patient care in MICU critical care units
- Monitored vital signs before, during and after transportation
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Documented work in hospital system and updated patients' charts with orders and observations
- Utilized critical thinking skills to assess, plan and implement evidence-based patient care
- Protected critically ill patients from unnecessary risks by limiting visitors, using proper PPE, and using strong infection control procedures
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels
- Performed timely resuscitation and stabilization of acutely ill patients
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions
- Delivered top-notch care exceeding department, hospital and Joint Commission standards
- Operated critical care equipment to keep patients stable and promote recovery
- Assisted patients to maintain current understanding of conditions and presentations
- Personalized bedside care and interactions based on cultural backgrounds of different patients
Operation Manager
Integrity Ambulance Company
01.2001 - 01.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Developed and implemented strategies to maximize customer satisfaction
- Directed initiatives to improve work environment, company culture or overall business strategy
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Assistant living
Johns Hopkins Hospital
01.2000 - 01.2001
- Medication Administration training
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored and evaluated impact of social services on community
Patient service Coordinator
Church Home & Hospital
01.1992 - 01.2001
- Scheduled appointments to enter appointment date and time into computerized scheduler
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Verified patient's insurance eligibility and benefits coverage
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Respected patients by recognizing rights and maintaining confidentiality
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Collected patient co-pay and issued receipt to confirm payment
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Emergency Medical Technician
01.1999 - 01.2000
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Unit Secretary
Transcare Ambulance Company
01.1987 - 01.1992
- Managed incoming calls and directed to appropriate department
- Maintained patient confidentiality in line with HIPAA regulations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with physicians, nurse,s and other healthcare personnel
- Supported office staff and operational requirements with administrative tasks
- Maintained current and accurate medical records for patients
- Provided information for patient admissions and discharges to foster timely processing.
Clinical Associate
Johns Hopkins Hospital
- The Med
- Surgical Transplant Unit
Education
High School Diploma -
Lake Clifton Senior High School
2801 St Lo Drive Baltimore, MD06.1983
Nursing
Sojourner-Douglass Collage, BCCC
Baltimore, MDSome College (No Degree) - Business
Community College
Baltimore, MDSkills
- Preformed POCT
- Preformed ADL’s for ill patients
- Assisted with codes
- Transported patients
- Foley inserts and removals
- Setting up arterial lines
- Preformed trach care
- Preformed tube feeding care
- Performed ROM on patients
- Promoted patient independence
- Prepared patient rooms for
- Admission
- Discharge
- Discharged patients
- Admitted patients
- Restocking supplies
- Calibrated all equipment (daily)
- Preformed bed sore prevention
- Techniques
- Ordered and inspected all inventory
- Supervised ambulance attendants
- On all shifts
- Coordinated patients transportation
- With dispatchers
- Entered orders through the EHR
- System
- Transcribed physicians orders
- Scheduled, canceled and re-
- Scheduled appointments
- Greeted patients
- Assisted patient with directions
- Handled insurance verification
- Proficient in using a multi phone line
- Proficient in using the EPIC EHR
- Informed employees of changes in
- Medical protocols
- Handled any billing issues and needs
- Proficient in faxing and copying
- Sorted incoming and outgoing mail
- Sorted through emails
- Set patients up with the electronic
- Patient portal
- Utilized and understand the guide
- Lines of JCAHO, HIPAA, OSHA, CHC
- And HCCA
- Proficient in using the universal
- Protocol
- Preventing spread of Blood borne
- Pathogens
- Preformed strategies when dealing
- With patient with drug and
- Substance abuse, STD’s, patients
- With behavioral and mental
- Disorders
- Created and managed the physicians
- And patients room schedules
- 2
- Comprehensive Wound care
- HIV&AIDS Training
- Drug and Substance Abuse training
- Mediation Training
- High school diploma
- EMT-B & Medical Terminology/
- Nursing
- CNA, Nurse Extender, Medical
- Terminology, Customer service
- CPR/First aid trained
- OSHA Regulations
- Bandaging Patients
- Patient Health Information Access
- Treatment Options
Accomplishments
- CERTIFICATIONS:
- Certified Nursing Assistant
- Nurse Extender
- Assistant Living Meditation
- Administration
- Patient Service Coordinator
- Patient Care Associate
- EMT-B Emergency Medical
- Technician
- Medical Terminology
- Patient Care Skills/ Clinic
- Competencies
- Wound care specialty Technician
- Drug & substance abuse
- HIV & AIDS training
- Customer service Excellence
- Certificate of Achievement
- Enhancement of business skills
- CPR & First aid
- Meditation Training
Timeline
Medical Office Coordinator
Johns Hopkins University
09.2019 - Current
Clinical Technician
Johns Hopkins Hospital, Oncology Outpatient Clinic
01.2012 - 09.2023
Clinical Technician
Good Samaritan, Medstar
01.2010 - 01.2012
Critical Care Technician
Sinai Hospital
01.2006 - 01.2009
Clinical Associate
Johns Hopkins Hospital
01.2005 - 01.2007
Critical Care Technician
University of Maryland Medical Center
01.2004 - 01.2005
Operation Manager
Integrity Ambulance Company
01.2001 - 01.2003
Assistant living
Johns Hopkins Hospital
01.2000 - 01.2001
Emergency Medical Technician
01.1999 - 01.2000
Patient service Coordinator
Church Home & Hospital
01.1992 - 01.2001
Unit Secretary
Transcare Ambulance Company
01.1987 - 01.1992
Clinical Associate
Johns Hopkins Hospital
High School Diploma -
Lake Clifton Senior High School
Nursing
Sojourner-Douglass Collage, BCCC
Some College (No Degree) - Business
Community College
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