Tawanda Winfield
Contract Assistant
Chesapeake,VA
Summary
Highly skilled Data Entry/Customer Support Specialist with 15+ years of experience, working with data entry systems to support and enhance business processes. Adept in maintaining organized filling systems by entering, reviewing and editing data to ensure completeness and accuracy, strong attention to detail and works independently as well as in a team setting.
Overview
15
15
years of professional experience
Work History
Data Entry (Engineering)/Contract Assistant/Order Fulfillment Associate
Aerotech/Flowserve Corporation
11.2015 - 11.2022
- Organized and reviewed 800+ customer order forms (PO/OTF), business system programs (Affinity/Oracle) and Legal Binding Contracts, verifying pricing, bill/ship to addresses, the complexity of the order, etc. before moving orders forward to Project Managers.
- Communicated through emails notifying over 13 Project Managers, 9 Engineers, 20 sales engineers and 50 distributor and direct customers weekly due to pre-booking issues.
- Monitored accounts for fraudulent activity and liaising between customers and compliance departments to resolve issues within a 24- h r. timeframe.
- Use accounting techniques, to compute cost and verify charges are valid.
- Research and investigate financial errors that need reconciliation or reconstruction of data.
- Perform full legal binding contract review and develop solutions with Application Engineers, Sales Engineers, and/or customer, if necessary, when issues arise.
- Interpreted regulations daily to provide routing information to customers.
- Provided timely procurement support for assigned projects and initiatives.
- Responsible for uploading DRTs (Documentation Requirement Task), standard documentation packages to business system program (Windchill) for Project Manager Review and final coordination with Documentation Coordinator.
- Supervised, trained, and developed 3+ team members in accordance with company policies and procedures during a period of expansion.
- Maintained excellent service to over 500+ customers domestic and international with order acknowledgment information such as order number, date of booked order, request t dates and assigned Project Manager.
- Mastered Item database business system in the Engineering department to analyze and investigate discrepancies.
- Work effectively for multiple superiors. Accurately processing 15+ orders daily.
- Customer focus
Data Entry (Human Resources)
Avis Budget Group
06.2013 - 06.2016
- Assist in the continuous improvement of the Data Management program by refining processes and methods, tools and systems.
- Coordinated issues and/or record problems with agency payroll processing center and HR Specialists to resolve issues or problems effecting employees' employment status.
- Managed and processed all HR related tasks for over 50+ employees worldwide per day, to include payroll processing, grievances, leave of absences, termination, medical leave and on-boarding employees.
- Updated and ensured 50+ employee’s information were correct and personnel actions were processed daily in a timely manner.
- Reviewed and followed-up on error listings and computer edits from data input to ensure personnel actions were submitted and inputted on a timely basis.
- Communicated via email and telephone with over 30+ HR field employees weekly worldwide to ensure the accuracy of new hires appointments, educating new employees on all policies and procedures.
- Prepared and maintained accountability additional documents to assist employees in preparing all HR related paperwork such as: onboarding documents, security forms, medical forms, systems access forms, etc.
- Reviewed finished staffing, recruitment, and training forms for completeness and accuracy.
- Processed employee relation documents such as grievances, employee performance evaluations, leave of absences, and terminations.
- Coordinated and submitted all employee forms through E-verify on a weekly basis.
- Make recommendations about the methods the business should use to collect, analyze and manage data to improve data quality and the efficiency of data systems.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Lead Data Entry Representative
United Way Of South Hampton Roads,
09.2010 - 04.2013
- Entered 1000+ daily donor account names and/or account numbers, addresses, pledge amounts, pledge types, agency designation details from donor pledge cards into the computer system.
- Searched for donor accounts in the system for donors and if none existed then a new account was created for the donor, following data entry guidelines for account creation.
- Ensured all guidelines were followed when entering donor pledge detail using the pledge processing instruction guide.
- Ensured all pledge detail balances to the report envelope total before closing the envelope in the system.
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Entered initials in the -United Way Use- section on each report envelope in the appropriate space provided to track envelope progress in the system.
- Filed report envelopes in the file room in numerical order daily.
- Ensured charity mailings to donors were processed correctly before being mailed.
- Assisted the finance department with over 50+ mail distribution of donor and campaign payments.
- Trained 4+ employees on all data entry/proofing systems and procedures.
- Reviewed other team's work for accuracy and consistency.
- Performed general clerical office duties such as filing, copying, and printing.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Data Entry Representative
Priority Staffing/Dollar Tree Corporation
08.2008 - 08.2010
- Created over 40+ customer accounts and provided excellent customer service.
- Complied, sorted, and verified the accuracy of data points in a day, while generating daily reports project progresses.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Data Entry Representative
Reliance Staffing/Harris Connect
09.2006 - 05.2007
- Performed high volume data entry quickly and with minimal errors.
- Assisted with general clerical office duties such as filing, copying, and printing.
- Updated 100+ alumni personal information in database daily.
- Assembled 40+ packages for at home workers daily.
- Worked with staffing agencies to fill temporary needs.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
No Degree - Business Administration
Tidewater Community College
Norfolk, VAGeneral Studies -
Deep Creek High Shcool
Chesapeake, VA06.1997
Skills
- Industry Best Practices
- Order Execution
- Accurate Order Fulfillment
- Training in Lean Six Sigma (Yellow Belt)
- Interpersonal Skills
- Strategic Planning Abilities
- Team Management
- Communication
- Multitasking
- Working Collaboratively
Timeline
Data Entry (Engineering)/Contract Assistant/Order Fulfillment Associate
Aerotech/Flowserve Corporation
11.2015 - 11.2022
Data Entry (Human Resources)
Avis Budget Group
06.2013 - 06.2016
Lead Data Entry Representative
United Way Of South Hampton Roads,
09.2010 - 04.2013
Data Entry Representative
Priority Staffing/Dollar Tree Corporation
08.2008 - 08.2010
Data Entry Representative
Reliance Staffing/Harris Connect
09.2006 - 05.2007
No Degree - Business Administration
Tidewater Community College
General Studies -
Deep Creek High Shcool
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