Tawanda Young
Clinton,Maryland
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar Tree
09.2021 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Gm Team Lead
Target
02.2020 - 06.2021
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Freight Team Associate
Lowe's
05.2019 - 10.2020
- Lifted and moved items weighing 26-40 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Kept work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
Store Manager
Dollar Tree
10.2016 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Merchandising Manager
Costco
10.2008 - 05.2015
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Executed visually appealing merchandising layouts according to company guidelines, capturing consumer attention in crowded retail environments.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
Timeline
Store Manager
Dollar Tree
09.2021 - 11.2024
Gm Team Lead
Target
02.2020 - 06.2021
Freight Team Associate
Lowe's
05.2019 - 10.2020
Store Manager
Dollar Tree
10.2016 - 03.2018
Merchandising Manager
Costco
10.2008 - 05.2015
High School Diploma -
Thomas Stone High School
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