Summary
Overview
Work History
Education
Skills
Department of Labor Computer Peripheral Apprenticeship Certification
Timeline
BusinessAnalyst
Tawanda Harvey

Tawanda Harvey

Suffolk,VA

Summary

With over two decades of experience in strategic program management within government and military environments, specialize in designing and implementing workforce flexibility and wellness programs that enhance organizational efficiency. Expertise includes developing and facilitating impactful training sessions using advanced technologies, conducting in-depth data analysis to inform strategic decisions, and providing advisory services on workforce management. Excel in engaging diverse stakeholders, fostering cross-functional collaboration, and optimizing processes through technology integration. Known for exceptional communication skills, and effectively translating complex data into actionable insights, influencing high-level decision-making and policy development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Senior Onboarding Support

Booz Allen Hamilton
05.2024 - Current
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Act as the primary contact for new contractors (800+ contractors) joining the EHRM-IO contract and the NIWC-A agreement (90 contractors).
  • Manage the onboarding and offboarding process for VA access and to individual system/environment for all EHRM Contractor Staff to system/environment access for all NIWC Contractor staff. Proficient in creating, applying, and maintaining tools to track programs, projects, or task performance data, including cost, schedule, and performance data.
  • Experiences in the creation of routine and ad hoc reports and the ability to provide written and oral discussion of analytical findings using narrative and graphic forms.
  • Collaborated with different staff and management to facilitate department-specific onboarding.

Facilitator, Training Administration and HRS

Booz Allen Hamilton, BAH
02.2023 - 05.2024
  • Implemented a strategic process improvement initiative in the Workday Learning Management System, significantly enhancing operational efficiency by automating course registration and tracking, resulting in a 40% reduction in enrollment inquiries and a streamlined experience for participants and administrators.
  • Orchestrated seamless integration and management of complex training programs within the Workday Learning Management System (LMS), boosting organizational learning outcomes by ensuring the availability of diverse internal classes, external boot camp and certification programs.
  • Masterminded training logistics, coordinating with a network of vendors, and adjunct facilitator, while optimizing class assignments and managing performance assessment to meet strategic talent development goals.
  • Enhanced training efficiency and employee engagement by administering Workday notifications, maintaining critical training databases, and strategically managing Key Performance Indicators (KPIs) and dashboards for continual course offering improvements.
  • Facilitate training delivery by liaising with adjuncts and vendors, assessing and introducing new classes to the Talent Development Center of Excellence (COE), and analyzing performance data to refine and expand course effectiveness.
  • Streamline training enrollments and assessment processes, handling automated notifications, withdrawals, and waitlists, while addressing bespoke training requests and ensuring rigorous follow-up on mandatory learning paths and certification outcomes.

Entrepreneur/Personal Company

Bridging the Gap Consulting, LLC
09.2020 - 06.2023
  • Developed a Financial Literacy Program that help over 30 families become financial literate with their finances that allows them to create opportunities for generational wealth and deliver in the community for adults and young teenagers.
  • Developed and managed a meticulous records keeping system to track client progress in financial literacy programs, ensuring all interventions and outcomes were documented in compliance with established standards.
  • Spearheaded case management initiatives that aligned financial education services with 50 client needs, effectively documenting progress and adjusting strategies to maximize educational impact and client empowerment.
  • Developed and managed a meticulous records keeping system to track client progress in financial literacy programs, ensuring all interventions and outcomes were documented in compliance with established standards.
  • Spearheaded case management initiatives that aligned financial education services with client needs, effectively documenting progress and adjusting strategies to maximize educational impact and client empowerment
  • Provide one-on-one growth strategies for clients within their businesses or personal life.
  • Developed and delivered literacy information for the First Time Home Buyers Program.
  • Virtually led training that improved new and old policies utilizing new technology efforts for disputing with credit bureaus and collection agencies.
  • Developed and implemented program quality plans, programs, and procedures using statistical quality control statistics, tools and analyses while ensuring conformation to established regulatory standards.

Training Rep IV & Quality Analyst III

Huntington Ingalls
04.2019 - 12.2021
  • Led a groundbreaking Virtual Reality training initiative that reduced qualification times by 30% and set a new standard in immersive learning experiences within the industry.
  • Developed Non-nuclear inspector training in Virtual Reality that decreased qualification time by 30%.
  • Virtual Reality lead for training implemented that improved new and old policies utilizing new technology efforts.
  • Developed and implemented an Organizational chart worth $1.4 million to improve training requirements.
  • Developed and implemented program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses.
  • Reviewed, analyzed, and reported on quality discrepancies related to assembly, process, mechanical, electrical, and electro-mechanical systems.

Program and Management Analyst, GS-12

Department of Homeland Security
01.2016 - 09.2019
  • Evaluated current processes to develop improvement plans.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Created and optimized records management strategies to coordinate and protect information.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • As a Contracting Officer's Representative Level II, orchestrated a $750,000 PCII training contract, providing comprehensive logistical support, development, delivery, and evaluation of training modules for critical infrastructure stakeholders while managing processes and costs effectively.
  • Planned the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within the authorized budget,
  • Analyzed and synthesized stakeholder data to align with organizational goals, facilitated expert collaboration for training program development, and generated comprehensive audit reports, driving compliance and informing policy decisions and Freedom of Information Act (FOIA) and PCI guidelines from Congress.
  • Maintained quantitative and qualitative spreadsheets that provided real time program data analytics techniques and methodologies that forecasted department performance, project completion, compliance, and mission attainment.
  • Organized and led training sessions that enhanced the skills needed for the continued safeguarding of PCII required by local, state, government and tribal territories representatives.
  • Developed and oversaw a PCII Program-dedicated outreach SharePoint webpage on Homeland Security Information Network (HSIN), curating resources and training opportunities, and authored articles for HSIN Soup and HSIN Advocate to enhance community engagement and program visibility.

Training Department Program Manager/Instructor

United States Navy Reserves
11.2014 - 09.2019
  • Spearheaded program management for Command and Maintenance Training and Learning Management Systems (LMS), enhancing training compliance and operational readiness.
  • Oversaw database administration and advanced skills tracking for Navy personnel, ensuring accurate monitoring of mandatory professional military training and qualifications.
  • Directed a major overhaul of Navy training systems, enhancing data integration and real-time analytics which led to a 20% improvement in training compliance and sailor readiness.
  • Led and mentored a four-member team in training coordination, optimizing logistics for personnel and assignments and contributing to leadership development.
  • Managed the administration of training and rehabilitation records for Navy personnel, ensuring accurate documentation and compliance with military regulations and VA standards.
  • Implemented a robust case management system that facilitated the effective tracking and reporting of sailors' professional development and required medical completions, enhancing operational efficiency and support during their onboarding phase.
  • Executed strategic training programs, utilizing databases such as FLTMPS, NTMPS, and CANTRAC to manage sailor data, analyze performance, and coordinate mandatory qualifications.
  • Managed and produced course content for the Corporate Enterprise Training Activity Resources Systems (CETARS), ensuring effective facilitator-led sessions and up-to-date training materials.

Medical Unit Secretary/HIPAA Compliance

Southside Regional Hospital
09.2012 - 02.2015
  • Orchestrated a transition to a fully electronic medical record system, enhancing data security and compliance with HIPAA, which significantly reduced potential data breaches and improved patient confidentiality.
  • Ensured compliance with HIPAA and managed patient data, focusing on the security and privacy of sensitive information.
  • Ensured data privacy and security for safeguarding medical information in accordance with the Health
  • Insurance Portability and Accountability Act (HIPAA) of 1996.
  • Complied with State of Virginia requirement by transitioning from paper medical records to an all electronic medical database while safeguarding the confidentiality of data.
  • Performed clerical duties, such as word processing, data entry, record management, filing, record archiving and answering phones.
  • Prepared medical and toxicology reports, patient history, death investigations, managed and initiated death and cremation certificates with the Coroner.
  • Prepared patient medical reports for Physicians, patients and other medical facilities to use for patient follow-on or continued care.
  • Prepared correspondences and reviewed technical information for continued patient care and staff training.
  • Developed a morale team for staff that increased camaraderie and morale in the workplace.
  • Electronics Medical Lead and Facilitator. Led the process in changing from paper medical records to an all-electronic system called CERNER. Conducted over the shoulder support and training for use of the new EMR database.
  • Organized follow-on and continuous care for patients to prevent further injury, ailment and return to hospital.

Command Career Counselor/Training Facilitator

United States Navy Reserves
10.2010 - 11.2014
  • Implemented strategic manpower allocation programs that optimized the deployment of resources, achieving a 94% reenlistment rate through enhanced career development and readiness initiatives.
  • Strategically analyzed and optimized manpower allocations, enhancing operational efficiency and workforce productivity through data-driven assessments and resources reallocation to meet critical mission objectives.
  • Oversaw career development for active and reserve members, integrating sailor training data into key Navy systems and coordinating mandatory qualifications, effectively boosting fleet readiness and performance.
  • Executed the role of Transition Assistance Program Manager, providing comprehensive support through veteran benefits, relocation services, and career resources, ensuring smooth transitions for service members entering civilian life.
  • Synthesized retention and performance data into actionable monthly reports for leadership, steering meetings and training to maintain superior retention and promotion metrics, while serving as the pivotal liaison for new personnel security and IT access.
  • Engineered a data-driven training program that significantly elevated promotion rates by aligning with military rating requirements and professional military knowledge, enhancing retention and advancement outcomes.
  • Designed and administered comprehensive transition assistance programs for sailors, providing expert guidance in education planning, benefits navigation, and civilian job placement, significantly improving post-service career outcomes.
  • Implemented a series of targeted workshops addressing key transition areas: resume writing, interview preparation, effective job search strategies, and leveraging of veteran benefits, ensuring sailors are fully prepared for civilian reintegration.
  • Championed a holistic transition strategy for veterans, incorporating career counseling, educational guidance, and benefits coordination to facilitate seamless transitions to civilian life.
  • Pioneered a metrics-driven approach to track the success of transition initiatives, with an emphasis on continuous improvement, leading to enhanced support program efficacy and increased satisfaction among service members.
  • Established a robust network of industry contacts and veteran service organizations to connect transitioning sailors with career opportunities, mentorship, and support services tailored to their unique skills and experiences.
  • Leveraged comprehensive data analytics to develop and implement a targeted training program, boosting promotion rates by aligning personnel development with military ratings and knowledge requirements, and delivered insightful monthly reports to leadership that guided strategic decisions on retention and advancement.
  • Served as the liaison between the Operations/Information Technology Department and new personnel regarding security clearances, email access, and PIV card registrations and computer access.
  • Managed and Populated Sailor training data into Command Development Programs Online: NSIPS, BOL, and NTMPS.

Functional Analyst III & NALCOMIS Travel Team

CACI International
04.2010 - 07.2011
  • Provide formal classroom training to newly implemented commands on the use of the NALCOMIS OOMA database ad-maintained follow-up assistance by phone or on-site to evaluate effectiveness of NALCOMIS software.
  • Provided invaluable over-the-shoulder training to USN/USMC squadron personnel on the effective processes and procedures to operate the Naval Aviation Logistics Command Management Information System.
  • Collaborated with cross-functional teams to gather and analyze business requirements, translating them into comprehensive functional specifications for software development projects.
  • Conducted in-depth process analysis and workflow evaluations to identify areas of improvement and streamline business operations, resulting in a 15% increase in overall efficiency.
  • Facilitated user acceptance testing (UAT) sessions, guiding stakeholders through test scenarios, and ensuring alignment with project objectives and user expectations.
  • Played a key role in the successful implementation of multiple software applications, adhering to project timelines and quality standards.
  • Provided end-user training and support to ensure seamless adoption of newly implemented systems, resulting in a 25% decrease in user-reported issues post-implementation.
  • Conducted risk assessments and impact analysis on proposed changes to systems and processes, minimizing potential disruptions and ensuring smooth transition.
  • Collaborated with Quality Assurance teams to validate software functionality, identifying and resolving defects during the testing phase to deliver high-quality solutions to clients/ end-users.
  • Provided implementation training, database testing, and trouble report analysis for Navy and Marine Corps organizations; Conducted instructional and navigational instructions on the utilization of the NALCOMIS database.
  • Performed gap analysis to identify improvement opportunities.
  • Used data analytics and research to provide recommendations and design configuration.

Aviation Administrationman and Database Admin

United States Navy
04.1999 - 07.2010
  • Provide formal classroom training to 12 newly implemented commands on the use of the NALCOMIS OOMA database ad-maintained follow-up assistance by phone or on-site to evaluate effectiveness of NALCOMIS software.
  • Provided invaluable over-the-shoulder training to USN/USMC squadron personnel on the effective processes and procedures to operate the Naval Aviation Logistics Command Management Information System.
  • Collaborated with cross-functional teams to gather and analyze business requirements, translating them into comprehensive functional specifications for software development projects.
  • Aviation Maintenance Administration: performed technical, managerial and support duties required by the Naval Aviation Maintenance Program (NAMP).
  • Prepared aircraft and maintenance related correspondence while maintaining directive control and custody records.
  • Scheduled aircraft inspections while keeping charts that showed in the aircraft system reliability.
  • Organized and operated libraries of technical publications, reports, and related maintenance data.
  • Issued aircraft inspection and work orders while performing clerical and administrative duties such as filing and typing, preparing repost and correspondence.
  • Performed computer database and system analysis, maintaining engine logbooks and associated aircraft records.
  • Built, configured, deployed, and operated the Naval Aviation Logistics Command Management Information System (NALCOMIS) and Self-Monitoring Analysis Report Technology (SMART) servers.
  • Performed configuration management of Naval aircraft, associated components, and support equipment.
  • Set up and administered basic Local Area Networks (LAN) and liaison with ship and/or shore Information Technology (IT) personnel for NALCOMIS LAN support.
  • Managed NALCOMIS hardware, software upgrades, and network security and Information Assurance (IA) requirements.
  • Maintained inventory databases for material stocked in shore-based warehouses to comply with aircraft technical directives.
  • Performed the functions of a computer system analyst by operating and coordinating telecommunication.

Education

Associate of Science - Surgical Technology

Chester Career College
Chester
04.2014

Skills

  • Policy Enforcement
  • Software Implementation
  • Organizational abilities
  • Stakeholder Management
  • Data Analysis and Strategic Planning
  • Program and Project Management
  • Training and Development
  • Manpower and Resource Allocation
  • Stakeholder Engagement
  • Compliance and Regulatory Standards
  • High-Level Reporting and Briefings

Department of Labor Computer Peripheral Apprenticeship Certification

Monitored and controlled electronic computer systems and peripheral devices to process business, scientific, engineering, and other data according to operating instructions. Entered commands and set controls on computer terminals, responding to operating and error messages as needed. Proficient in using computers and related systems to program, enter data, and process information, while also training users on proper operation. Communicated effectively with supervisors, peers, and subordinates through various channels, and performed administrative tasks such as file management and word processing. Analyzed data using spreadsheet software, managed peripheral equipment like printers and scanners, assisted with data backup, and maintained computer systems by following maintenance schedules and performing corrective actions.

Timeline

Senior Onboarding Support

Booz Allen Hamilton
05.2024 - Current

Facilitator, Training Administration and HRS

Booz Allen Hamilton, BAH
02.2023 - 05.2024

Entrepreneur/Personal Company

Bridging the Gap Consulting, LLC
09.2020 - 06.2023

Training Rep IV & Quality Analyst III

Huntington Ingalls
04.2019 - 12.2021

Program and Management Analyst, GS-12

Department of Homeland Security
01.2016 - 09.2019

Training Department Program Manager/Instructor

United States Navy Reserves
11.2014 - 09.2019

Medical Unit Secretary/HIPAA Compliance

Southside Regional Hospital
09.2012 - 02.2015

Command Career Counselor/Training Facilitator

United States Navy Reserves
10.2010 - 11.2014

Functional Analyst III & NALCOMIS Travel Team

CACI International
04.2010 - 07.2011

Aviation Administrationman and Database Admin

United States Navy
04.1999 - 07.2010

Associate of Science - Surgical Technology

Chester Career College

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Tawanda Harvey