Tawane Dempsey
Baton Rouge,LA
Summary
Detail-oriented Inventory Specialist with expertise in inventory management and logistics coordination. Proven track record in streamlining processes and enhancing customer service, ensuring optimal stock levels and timely order fulfillment.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Inventory Specialist
InnovaSea Systems
Prairieville, Louisiana
04.2023 - 01.2026
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Conducted regular audits of inventory to maintain compliance with company standards.
- Utilized inventory management software to track product movement and availability.
- Collaborated with procurement team to forecast demand and optimize stock levels.
- Streamlined receiving processes to enhance efficiency and reduce errors in shipments.
- Developed procedures for organizing storage areas to maximize space utilization.
- Assisted in preparing reports on inventory trends for management review and planning.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Entered information into system to update status reports.
- Monitored stock levels to ensure availability of products.
- Organized regular cycle counts to identify any potential issues early on.
- Created reports on inventory activity, shortages, overages.
- Utilized barcode scanners to quickly update inventories in the system.
- Inspected incoming materials for damage.
- Ensured proper storage conditions for all items in the warehouse.
- Responded promptly to requests from customers regarding product availability.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Provided support during internal audits related to material management processes.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Developed and implemented effective inventory control systems.
- Monitored database system to prepare and deliver customer orders on time.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated logistics for inventory movement between locations.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Compared and verified identifying information of outgoing shipments.
- Weighed mail to determine correct postage.
Delivery Coordinator
Ryders Trucking & Logistics
Beaumont, Texas
07.2021 - 04.2023
- Scheduled and tracked shipments using advanced logistics management software.
- Communicated with drivers to provide route updates and address issues.
- Coordinated logistics for timely delivery of shipments across multiple regions.
- Collaborated with warehouse teams to ensure accurate order fulfillment.
- Monitored inventory levels to prevent delays in delivery schedules.
- Prepared documentation for shipments, ensuring compliance with regulations.
- Resolved customer inquiries related to order status and delivery timelines.
- Coordinated, distributed, and filed paperwork for each delivery.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Engaged with customers regarding delivery and merchandise requests.
- Performed quality control checks on products prior to being shipped out.
- Used organizational skills and abilities with equipment to prepare shipping loads.
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Created reports on inventory movement, delivery performance, and other metrics as needed.
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
- Maintained accurate records of deliveries and invoices in company database.
- Obtained sign receipts for registered and certified mail and completed necessary paperwork prior to delivery.
- Managed communication between internal departments and external partners during the delivery process.
- Ensured compliance with all applicable laws and regulations related to transportation of goods.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Monitored stock levels and placed orders when necessary.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Customer Order Specialist
Home Depot
Baton Rouge, Louisiana
02.2016 - 07.2021
- Processed customer orders efficiently using Home Depot's order management system.
- Assisted customers with product inquiries and order status updates.
- Coordinated with inventory teams to ensure product availability.
- Handled customer complaints professionally and resolved issues promptly.
- Managed returns and exchanges following company policies and procedures.
- Collaborated with shipping departments to track delivery schedules.
- Provided training to new team members on order processing systems.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer inquiries promptly and professionally.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with applicable laws and regulations.
- Coordinated logistics for international shipments as required.
- Received incoming customer orders via phone, email and fax.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Conducted research on competitor pricing models.
- Developed strategies for improving the overall ordering process.
- Attended trade shows, events to promote company products, services.
- Monitored inventory levels to ensure availability of items for ordering.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Followed-up with customers regarding order status updates.
- Participated in training sessions related to new product launches.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Assisted customers with returns, refunds, cancellations.
- Negotiated discounts with suppliers when necessary.
- Generated weekly and monthly reports on sales performance metrics.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Provided high level of dedicated assistance to customers by helping place orders on company's website.
- Created detailed purchase orders according to customer requirements.
- Analyzed customer feedback surveys to assess satisfaction levels.
- Provided product information to customers as requested.
- Evaluated current systems and processes for potential areas of improvement.
- Collaborated with other departments to ensure timely delivery of customer orders.
- Utilized CRM software to manage all customer data and orders.
- Gave customers quotes based on potential sales.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Consulted with customers regarding needs and addressed concerns.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Audited customer account information to identify issues and develop solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Processed customer account changes with proprietary software.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
High School Diploma -
Midland High School
Midland, La05-1992
Skills
- Supply chain coordination
- Inventory management
- Data analysis
- Compliance auditing
- Stock replenishment
- Order fulfillment
- Demand forecasting
- Quality control
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Customer relationship management
- Attention to detail
- Systems and software expertise
- Inventory recording
- Heavy lifting
- Purchasing strategies
- Discrepancy resolution
- Warehouse operations
- Supply and demand requirements
- Stock control
- Inventory organization
- Order management
- Barcode scanning
- Stocking and organization
- Sales goals
- Equipment monitoring
- Inventory counts
- Audit processes
- Warehouse organization
- Cycle counts
- Promotions
- Sales planning
- Item tagging
- SAP
- Customer service
- Process implementation
- Recording shipments
- Shipping and receiving
- Teamwork and collaboration
- Digital and physical counts
- Verbal and written communication
- Basic math
- Order picking and processing
- Shipping and receiving support
- MS office
- Inventory tracking
- Cycle counting
- Forklift operation
- Inventory control
Languages
English
Full Professional
Certification
fork Lift & pallet jack
References
References available upon request.
Timeline
Inventory Specialist
InnovaSea Systems
04.2023 - 01.2026
Delivery Coordinator
Ryders Trucking & Logistics
07.2021 - 04.2023
Customer Order Specialist
Home Depot
02.2016 - 07.2021
High School Diploma -
Midland High School