Summary
Work History
Education
Skills
Awesome Job Awards
Timeline
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Tawanna Bailey

Houston,Texas

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Patient Transporter

MD Anderson Cancer Center
Houston. TX.
10 2024 - 02 2026
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
  • Maintained strict hygiene standards in transport equipment, contributing to infection control.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Improved patient comfort and safety with meticulous adherence to transport protocols.

Licensed Security Guard

Andy Frain Security
Houston, TX.
07 2020 - 09 2024
  • Reduced theft incidents by diligently enforcing access control protocols for building entry and exit points.
  • Increased efficiency of security operations by utilizing advanced equipment such as metal detectors, x-ray machines, and CCTV systems effectively.
  • Implemented crowd control measures during large events to maintain orderliness and minimize potential risks to attendees'' safety.
  • Enhanced overall security by conducting regular foot patrols and monitoring surveillance cameras.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Operating Room Technician/ Labor & Delivery

Memorial Hermann Hospital TMC
Houston, TX.
07 2016 - 06 2020
  • Promoted a healthy work environment through consistent attention to cleanliness, organization, and maintaining a respectful demeanor towards colleagues at all times.
  • Increased patient safety through strict adherence to operating room protocols and guidelines.
  • Expedited surgical turnaround times by swiftly cleaning up after each procedure while adhering to proper decontamination standards for both equipment and surfaces alike.
  • Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Environmental Services/ Housekeeping

Memorial Hermann Hospital/ TMC
Houston, Tx.
06 2010 - 06 2016
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Front Desk Receptionist

CSL Plasma
Houston, TX.
08 2005 - 04 2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.

Home Health Aide

Kindred Home Health
Houston, Tx.
08 2001 - 03 2005
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Education

No Degree - Business Management

Northwood University

Nursing Assistant Certificate License - Nursing Assistant

Professional Careers Institute

Certification - Private Security Program Training Course

Security Guard Training of Houston

Skills

  • Patient care
  • State regulations knowledge
  • Self-Motivated
  • PPE Compliance
  • Excellent Communication
  • Written Communication
  • Decision-Making
  • Interpersonal Communication

Awesome Job Awards

  • Awesome Job Award for Core Value: Safety.
  • MDA Recognition Award: Outstanding Patient Care Experience.
  • Awesome Job Award for Core Value: Caring.

Timeline

Patient Transporter

MD Anderson Cancer Center
10 2024 - 02 2026

Licensed Security Guard

Andy Frain Security
07 2020 - 09 2024

Operating Room Technician/ Labor & Delivery

Memorial Hermann Hospital TMC
07 2016 - 06 2020

Environmental Services/ Housekeeping

Memorial Hermann Hospital/ TMC
06 2010 - 06 2016

Front Desk Receptionist

CSL Plasma
08 2005 - 04 2010

Home Health Aide

Kindred Home Health
08 2001 - 03 2005

No Degree - Business Management

Northwood University

Nursing Assistant Certificate License - Nursing Assistant

Professional Careers Institute

Certification - Private Security Program Training Course

Security Guard Training of Houston

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Tawanna Bailey