Tawanna Christian
Wyoming,USA
Summary
As an efficient Transit Bus Operator, I possess comprehensive knowledge of city routes and schedules. Skilled in operating various types of buses safely and effectively while maintaining high levels of punctuality. Enjoys interacting with diverse groups of people and providing excellent customer service. Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
The Rapid
Grand Rapids, MI
09.2021 - Current
- Operate buses according to scheduled routes and stops.
- Answer questions and provide information about routes, schedules, and fares.
- Handle complaints or issues raised by passengers in a respectful manner.
- Conduct pre-trip and post-trip bus inspections to ensure safety standards are met.
Provider Service Representative
Priority Health
Grand Rapids, US
02.2020 - 04.2021
- Delivered timely updates to Providers regarding claim statuses.
- Analyzed, evaluated, and resolved claim inquiries from providers and third parties.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
- Product knowledge in Medicare, Fully Funded PPO, FSA, STD, and HSA
Hospital Operator
Spectrum Health
Grand Rapids, US
01.2018 - 01.2020
- Switchboard Operator / Multiline Phone
- Emergency calls, Cold Blues, handled critical calls.
- Alerted staff of emergency information and general announcements using PA system.
- Answered incoming calls, answered questions, and provided information regarding hospital services.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Customer Service Representative
Republic Service
Jenison, US
07.2015 - 12.2017
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Monitored changes in delivery schedule and communicated changes to customers.
- Oversaw training and development programs to enhance team skills and knowledge.
- Teamlead- Led weekly huddle meetings, Quality Assurance Calls
Education
Some college - Business Administration
Grand Rapids Community College
Grand Rapids, MISkills
- Customer Service
- Leadership
- Problem Solving
- Safety Awareness
- Conflict Resolution
- Adaptability
- Organizational Skills
- Communication
Additional Information
Team Player, Independent worker, Resourceful, Problem solver, Personable, Organizational/Multitasker
Certification
- Spring GR Business
References
References available upon request.
Timeline
Transit Bus Operator
The Rapid
09.2021 - Current
Provider Service Representative
Priority Health
02.2020 - 04.2021
Hospital Operator
Spectrum Health
01.2018 - 01.2020
Customer Service Representative
Republic Service
07.2015 - 12.2017
Some college - Business Administration
Grand Rapids Community College
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