Tawanna Jackson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Activity Assistant/ Certified Activity Director
Magnolia Manor Nursing Home
01.2015 - 01.2024
- Develop and implement planned activity programs
- Plan and schedule service activities in delivery of patient care
- Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
- Initiate psychosocial activities for senior residents
- Meet the needs and requirements of residents, communities through various activity programs
- Develop individual resident and community service plans to enrich lives of people
- Participate in cross-functional team activities to improvise activity programs
- Monitor and manage activity program equipment, materials and supplies
- Enhance and improvise quality of life through enrichment activity programs
- Comply with state, federal and local laws and regulations while designing activity programs.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Boosted social interaction among residents through the organization of group events and outings.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
Dietary Aide
Magnolia Manor
01.2013 - 01.2017
- Took order and relayed order to kitchen and serving counter to be filled
- Prepared food items, such as sandwiches, salads, soups, and beverages, and places items, such as eating utensils, napkins, and condiments, on trays
- Restocked service counter with items, such as ice, napkins, and straws
- Prepared and delivered food trays
- Pushed carts to rooms and served trays to patients and guests.
Sales Representative
Olan Mills
01.2008 - 01.2011
- Advised customer in advantages of various types of programming and methods of composing layouts and designed for signs and displays
- Exhibited prepared layouts with mats and copy with headings
- Called on prospects and presented outlines of various programs and commercial announcements
- Collected payments due
- Obtained pertinent information concerning prospect's past and current advertising for use in sales presentation
- Informed customer of types of artwork available by providing samples.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
Server/Busser
Ruth Ann Resturant
01.2012 - 01.2013
- Greeted and escorts guests to tables, and provided menus
- Adjusted complaints of patrons
- Inspected dining room serving stations for neatness and cleanliness
- Scheduled dining reservations and arranged parties and special service for diners
- Carried dirty dishes to kitchen and wiped tables and seats with dampened cloth
- Mixed and prepared flavors for mixed drinks.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Production Worker
Staffing Connections
01.2009 - 01.2011
- Stacked finished packaged items and packs items in cartons and containers
- Removed finished packaged items from machine and separated rejected items
- Counted and recorded finished and rejected packaged items
- Inspected and removed defective product and packaging material
- Operated mechanism to cut filler product and packaging material.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Retail Salesperson
Goodwill
01.2008 - 01.2009
- Greeted customer
- Ticketed, arranged, and displayed merchandise to promote sales
- Fitted and assisted customers in trying on merchandise
- Cleaned shelves, counters, and tables
- Requisitioned new stock.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
Customer Service Representative
Shift Smart
04.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Family Dollar
05.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Amazon
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
McClarin High School
College Park, GA06.2008
Skills
- Everyday Business Etiquette
- Group Event Planning
- Inventory
- Office Equipment
- Opening / Closing Procedures
- Regular Food Rotation
- Retail / Service Experience
- Sanitation/Safety Adherence
- Distribution
- Customer Relations
- Haz Mat Regulations / OSHA
- Shipping and Receiving
- Call Management
- Product Knowledge
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Account Updating
- Complaint Resolution
- Data Entry
- Data Collection
- Consultative Sales
- Report Generation
- Service Upselling
- Clerical Support
- Document Control
- Customer Service
- Call Center Operations
- Critical Thinking
- Team Development
Certification
Activity Director
Timeline
Customer Service Representative
Amazon
08.2023 - 01.2024
Customer Service Representative
Family Dollar
05.2023 - 11.2024
Customer Service Representative
Shift Smart
04.2022 - 04.2023
Activity Assistant/ Certified Activity Director
Magnolia Manor Nursing Home
01.2015 - 01.2024
Dietary Aide
Magnolia Manor
01.2013 - 01.2017
Server/Busser
Ruth Ann Resturant
01.2012 - 01.2013
Production Worker
Staffing Connections
01.2009 - 01.2011
Sales Representative
Olan Mills
01.2008 - 01.2011
Retail Salesperson
Goodwill
01.2008 - 01.2009
McClarin High School
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