Tawanna Johnson
Denton
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
23
23
years of professional experience
Work History
Remote Patient Access Service Representative
Ascension Medical Group
10.2019 - Current
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Assisted patients with inquiries and concerns, ensuring timely resolution and satisfaction.
- Facilitated patient registrations and insurance verifications to ensure accurate data entry.
- Managed patient billing inquiries to ensure timely resolution and enhanced customer satisfaction.
- Managed incoming calls, providing timely information and addressing inquiries effectively.
- Processed insurance claims efficiently, reducing claim denials through accurate data entry and documentation.
- Collaborated with clinical staff to streamline check-in processes and reduce wait times.
- Developed protocols for handling sensitive patient information in compliance with privacy regulations.
- Collaborated with healthcare providers to verify patient information and eligibility for services.
- Led initiatives to enhance patient communication strategies, resulting in improved follow-up rates on outstanding balances.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
Appointment Scheduler/ Direct Care Staff
Stephens Community Living
11.2012 - 07.2019
- Coordinated patient appointments using electronic scheduling systems, enhancing operational efficiency.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Coordinated communication between healthcare providers and patients for seamless care delivery.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
Patient Care Coordinator
Children's Medical Center Dallas
02.2003 - 12.2012
- Coordinated patient appointments, ensuring timely access to care and minimizing wait times.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Developed effective communication strategies to enhance patient engagement and satisfaction.
- Streamlined referral processes, improving collaboration with healthcare providers and specialists.
Education
High school diploma or GED -
W.W Samuell
Skills
- Patient scheduling
- Billing processes
- Claims processing
- Patient chart maintenance
- Insurance verification
- Data entry proficiency
- Attention to detail
- Verbal and written communication
- HIPAA compliance
- Medical billing
- Medical terminology knowledge
- Team collaboration
Timeline
Remote Patient Access Service Representative
Ascension Medical Group
10.2019 - Current
Appointment Scheduler/ Direct Care Staff
Stephens Community Living
11.2012 - 07.2019
Patient Care Coordinator
Children's Medical Center Dallas
02.2003 - 12.2012
High school diploma or GED -
W.W Samuell