Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tawanna Jones

Monroe,MI

Summary

Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships, maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Operator

General Motors
01.2022 - Current
  • Operate heavy duty machinery while handling tool changes.
  • Evaluate the quality of parts.
  • Perform various duties including operating assembly conveyors to build transmissions.

Operator

Yanfeng Automotive
01.2015 - 01.2022
  • Operate heavy duty machinery while handling tool changes.
  • Operate welding machines to build parts such as Jeep doors.
  • Evaluate quality of parts.

Retail Manager

KMART
05.2006 - 10.2017
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High school Diploma -

Orchard Center High School
01.2007

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaborating
  • Machine operation
  • Customer service

Languages

English
Native or Bilingual

Timeline

Operator

General Motors
01.2022 - Current

Operator

Yanfeng Automotive
01.2015 - 01.2022

Retail Manager

KMART
05.2006 - 10.2017

High school Diploma -

Orchard Center High School

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