Tawanna Macey
Philadelphia,PA
Summary
At AstraZeneca, I excelled as a Verification Specialist, mastering insurance coverage verification and fostering team collaboration. My role significantly improved account verification accuracy, leveraging my proficiency in electronic medical records and attention to detail. I developed impactful training materials, enhancing our team's efficiency in the healthcare industry.
Overview
11
11
years of professional experience
Work History
Pharmaceutical Packaging Technician/Onboarding Specialist
AstraZeneca Pharmaceuticals
Philadelphia, PA
03.2014 - Current
- Troubleshot technical problems with automated systems related to filling, labeling or packing operations.
- Inspected outgoing shipments to maintain quality assurance standards.
- Ensured timely packaging of products according to company standards.
- Assisted in the development of new packaging designs and methods.
- Managed inventory of packaging materials and supplies.
- Recorded packaging operations data for production tracking.
- Set up production lines for new products according to established protocols.
- Participated in meetings to discuss improvements in packaging operations.
- Cleared machine jams to reset malfunctions for production line.
- Assisted in training new personnel on proper operation of packaging equipment and procedures.
- Adhered to safety regulations when handling chemicals used in the packaging process.
- Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
- Operated packaging machinery efficiently, minimizing downtime.
- Ensured compliance with Good Manufacturing Practices guidelines throughout the packaging process.
- Trained new employees on packaging procedures and safety.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Inspected packaging and products for quality control purposes.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Resolved customer complaints regarding product quality by coordinating corrective actions with Quality Assurance team.
- Maintained cleanliness and organization within the packaging area.
- Conducted orientation sessions for new hires, ensuring a smooth transition into the company.
- Assessed new hires for compliance with company, state and federal requirements.
Verification Specialist
Jefferson Hospital and University
Philadelphia, PA
07.2014 - 10.2014
- Provided technical assistance to customers regarding account verification process.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Maintained detailed records of customer verifications and associated documentation.
- Performed verification of customer accounts and ensured data accuracy.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Developed training materials on best practices for verifying customer accounts.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Documented workflow processes for verifying customer accounts according to established standards.
- Investigated discrepancies in customer accounts to determine root cause and resolution.
- Monitored customer account activity to detect fraud or suspicious activity.
Education
Associate of Science - Medical Technology
Lincoln Technical Institute
Philadelphia, PA10-2013
Skills
- Accuracy Assurance in Documentation
- Identity Authentication
- Administering Thorough Background Investigations
- Team Collaboration
- Claims Processing Support
- Insurance Benefits Assessment
- Insurance terminology
- Patient contact
- Healthcare industry
- Attention to detail
- Proficient in Excel
- Data entry and review
- Insurance coverage verification
- Medical terminology
- Electronic medical records
- Insurance claim validation
- Medical billing
Affiliations
- Achieving or maintaining a high accuracy rate in verification 90%+ accuracy.
- Consistently meeting or exceeding productivity standards, such as completing verifications ahead of schedule.
- Identifying and implementing improvements to verification workflows that resulted in faster processing times or reduced errors.
- Training new team members or acting as a resource for peers, showcasing leadership within the department.
- Receiving recognition for outstanding performace or contributions.
Timeline
Verification Specialist
Jefferson Hospital and University
07.2014 - 10.2014
Pharmaceutical Packaging Technician/Onboarding Specialist
AstraZeneca Pharmaceuticals
03.2014 - Current
Associate of Science - Medical Technology
Lincoln Technical Institute
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