Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawanna Murchison

Charlotte,NC

Summary

Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Go Healthy Pet
Charlotte, NC
01.2024 - Current
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Commercial Cleaner

Tlcx3 Cleaning
Charlotte, NC
05.2016 - Current
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created inventory checklists and stocked housekeeping carts.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Kept records of hours worked, supplies used, and tasks completed each day.
  • Reported any damages or malfunctions observed while performing duties to supervisor.

Office Manger

Spectrum Family Medicine Cary
Cary, NC
01.2021 - 01.2024
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.

Clinical Supervisor

Regenis MD
Cary, NC
02.2023 - 12.2023
  • Evaluated patients, determined care needs and managed implementation of treatment plan.
  • Coordinated weekly work schedules for department employees.
  • Provided routine management and emergency response.
  • Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
  • Developed policies and procedures related to clinical operations for the facility.
  • Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
  • Explained policies, procedures and services to patients.
  • Addressed patient concerns and resolved issues promptly.
  • Ensured compliance with healthcare regulations and laws.

Education

Bachelor of Arts - Healthcare Mangement

AIU
Illiopolis, IL
12-2018

Highschool

Lee County High School
Sanford, NC
05-1996

Some College (No Degree) - CNA

Central Carolina Community College
Sanford, NC

Associate of Applied Science - Nursing

Central Carolina Community College
Sanford, NC

Skills

  • Phlebotomy
  • Payment Collection
  • Medical Billing
  • Data Entry
  • Inventory Management
  • HIPAA Compliance
  • Medical Terminology
  • Patient Flow Management
  • Patient Scheduling
  • Direct Patient Care
  • Sterilization techniques
  • First Aid
  • Electrocardiography (EKG)
  • Clinical applications
  • Patient Care Coordination
  • CPR

Timeline

Medical Assistant

Go Healthy Pet
01.2024 - Current

Clinical Supervisor

Regenis MD
02.2023 - 12.2023

Office Manger

Spectrum Family Medicine Cary
01.2021 - 01.2024

Commercial Cleaner

Tlcx3 Cleaning
05.2016 - Current

Bachelor of Arts - Healthcare Mangement

AIU

Highschool

Lee County High School

Some College (No Degree) - CNA

Central Carolina Community College

Associate of Applied Science - Nursing

Central Carolina Community College

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Tawanna Murchison