Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic
Tawanna Roebuck

Tawanna Roebuck

Newark,New Jersey

Summary

Intelligent IT Manager with thirty-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

28
28
years of professional experience

Work History

Data Center/NOC Manager

New Jersey Transit
Newark, NJ
10.2022 - Current
  • Analyzed workflows and established priorities for daily operations.
  • Maintained knowledge of advances in information technology systems and applications.
  • Met with users, vendors and technicians to determine computing requirements.
  • Met with stakeholders to collaborate and resolve problems.
  • Reviewed program plans to develop and coordinate activities.
  • Procured IT resources for strategic and operational computing requirements.
  • Recruited, trained and supervised IT department staff.
  • Developed data security and disaster recovery procedures.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Perform troubleshooting on Data Center/Network related issues and assist in a timely resolution of the same
  • Monitor all software and hardware products and ensure compliance with Data Center and Networking Standards
  • Ensure adherence to all established guidelines for Agreement, Non-Agreement, and Consultant practices for Company standards
  • Asset Management of Hardware.
  • Maintain effective professional relationships with Unified Communications Senior Management
  • Ensure Change Management software installations, software patching, upgrades.
  • Monitoring the Network’s Health to help optimize problem resolution
  • Evaluate Employee Key Performance Indicators to measure talent, performance, and engagement
  • Complete Payroll for Agreement and Consultants weekly
  • Ensure Vacations, Holidays are covered in the Network Operations Center, and If not cover them.
  • Attend mandatory meetings for Infrastructure and Network Activity
  • Manage Three Shift Supervisors and Twelve Subordinates
  • Oversight of Data Center Governance
  • Provide NOC escalation support for daily, weekly, and special event requirements
  • Accountable for 24/7/365 NOC Team staffing and scheduling.
  • Create and Add VLANs to existing network topology
  • Monitoring Packet loss and latency
  • Working knowledge of Cisco CommandsŸ
  • Complete Annual Maintenance Contracts
  • Managed additional satellite IT location, maintaining secure and operational corporate infrastructure.

Data Center Supervisor

New Jersey Transit
Newark, NJ
08.1997 - 10.2022
  • Coordinate daily Data Center activities at NJ Transit 24 X 7 Operations Facility.
  • Ÿ Onsite support supervisor for Mainframe, Server Operations, and Help Desk during weekend and holiday schedules.
  • Responsible for running daily, weekly, and monthly production schedules and ensuring that all activities are completed within service level agreement (SLA) parameters.
  • Manage various MVS systems along with system monitoring tools to ensure system stability and functionality.
  • Analyzed and troubleshoot system problems, dataset contentions, DASD issues, and other systems resource concerns.
  • Open and close ad-hoc trouble tickets upon resolution to enable record tracking continuity or escalate to the appropriate support group for further investigation and final resolution.
  • Promptly notify the user community of prolonged system outages, application downtime, or any service disruption.
  • Help Desk support for concerns ranging from system access, MS application support problems, printer issues swapping out keyboards or monitors, and support for a variety of proprietary application issues.
  • Schedule team members to ensure that all departments i.e.: Operations, Help Desk, and Print Room have coverage and support to guarantee 24 X 7 line of business (LOB) standards.
  • Update documentation required for daily procedures, system upgrades, or new application implementations.
  • Assemble nightly turnover and conduct meetings discussing any outstanding problems to oncoming shift supervisor.
  • Chaired daily and weekly meetings, providing strategic feedback to resolve problems encountered on previous shifts, and inform team members of scheduled weekend activities.
  • Proposed weekly scheduling of hardware and software updates based on non-peak business hours and disseminate information to company department heads.
  • Developed and revised mainframe operations departmental procedures and manuals in response to user requests, identified issues, and software upgrades.
  • Successfully trained and provided coverage on multiple data center platforms such as AS400, UNIX, and Stratus.
  • Cross-trained team members in critical business areas such as performing upgrades, conducting disaster recovery tests, and running data migration projects.
  • Served as the team leader in disaster recovery meetings and exercises; present planned activities and expected results, documented steps to be taken, and prepare the MVS platform for testing.
  • Managed backup, user account and helpdesk systems.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.

Education

Master of Science - Cyber Security

Saint Peter's University
Jersey City, NJ
05.2025

Degree - Cyber Security

Saint Peter's University
Jersey City, NJ
05.2024

Skills

  • Team Management
  • Computer Skills
  • Team Building
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Customer Service
  • Comptia A certified
  • CompTIA Security certified
  • Comptia Network certified
  • ITIL Foundation4

Additional Information

Saint Peter’s University

Bachelor of Science in Professional Studies December Summa Cum Laude

M. S Cyber Security Magna Cum Laude

Blacks in Technology

Women in Transportation

Women in Cyber Security

Baddies In Tech

Black Cloud Geeks

N.J.T Rail Retirees

References

References available upon request.

Timeline

Data Center/NOC Manager

New Jersey Transit
10.2022 - Current

Data Center Supervisor

New Jersey Transit
08.1997 - 10.2022

Master of Science - Cyber Security

Saint Peter's University

Degree - Cyber Security

Saint Peter's University

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