Tawannee Alexander
Murfreesboro,TN
Summary
Dedicated professional with extensive experience in customer service and claims management. Known for effective communication, problem-solving, and attention to detail, contributing to enhanced customer satisfaction and streamlined operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Auto Title Compliance
State Farm Insurance
Murfreesboro, TN
05.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Works well in a team setting, providing support and guidance.
- Works effectively in fast-paced environments.
- Demonstrates respect, friendliness, and willingness to help wherever needed.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Manages time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developes and maintains courteous and effective working relationships.
Claims Specialist
State Farm Insurance
Orlando, FL
03.1998 - 05.2007
- Processed complex claims, ensuring compliance with company policies and industry regulations.
- Evaluated claim documentation to assess validity and determine appropriate liability.
- Mentored junior staff on best practices for claim assessment and customer interaction.
- Assisted with training onboarding peers within Property Damage, Personal Injury and Medical Payment Claims Department.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Checked documentation for accuracy and validity on updated systems.
Health Claims Processor
State Farm Insurance
Winter Haven, FL
11.1989 - 11.1993
- Managed customer inquiries and resolved issues to enhance service quality.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
Education
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FL05-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Licensed Claim Specialist (Kentucky Adjuster License)
- Associate in General Insurance(AINS) Designation
- Associate in Insurance(AIS) Designation
Timeline
Auto Title Compliance
State Farm Insurance
05.2007 - Current
Claims Specialist
State Farm Insurance
03.1998 - 05.2007
Health Claims Processor
State Farm Insurance
11.1989 - 11.1993
Bachelor of Arts - Business Administration And Management
Saint Leo University