TAWANNIA PARKE
Wellington,FL
Summary
Accomplished healthcare professional with extensive experience in customer service and operational efficiency at Ayuda Care. Proven track record of enhancing customer satisfaction through effective communication and expert complaint resolution. Skilled in sterilization practices, achieving noteworthy improvements in service delivery metrics. Career goals include advancing healthcare quality initiatives and optimizing patient care experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Ayuda Care
Port Saint Lucie, FL
01.2021 - 10.2024
- Monitored phone calls to provide feedback and coaching.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
CERTIFIED MEDICAL ASSISTANT
Dr. Michael Schwartz MD, F.A.C.S.
West Palm Beach, FL
02.2014 - 08.2014
- Administer Botox and Juvederm treatments.
- Assist with in-office Mini Face lifts
- Facilitated repair of earlobes and revision of scars.
- Performed surgical preparation and sterilization of operating rooms.
- Coordinated requests for medical testing procedures.
- Obtain insurance authorizations.
- Administered injections under the direction of a physician or nurse practitioner.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
MEDICAL ASSISTANT
Dr. Robert T. Hayden MD, PA
West Palm Beach, FL
01.2007 - 01.2014
- Set up examination spaces in preparation for patient assessments.
- Managed authorization of drug refills while ensuring pharmacies received necessary prescription data.
- Aided in clinical operations by assisting with exams and medication administration.
- Prepared blood and tissue samples for analysis.
- Communicated physicians' instructions effectively to patients regarding treatments and medications.
- Facilitated treatment processes by delivering accurate messages between patients and physicians.
Education
Medical Assistant Diploma - Medical Assisting
MEDVANCE INSTITUTE
Palm Springs, FL06.2006
Skills
- High-Quality Patient Care
- Laboratory Sample Handling
- Expertise in Sterilization Practices
- Proficient in Microsoft 365
- EMA
- Experienced in PrimeSuite
- Complaint resolution
- Customer service
Certification
- Medical Assistant Diploma, 2006
- Certified Clinical Medical Assistant, 2016
- ACLS/BLS, 02/01/14 - Present
References
References available upon request.
Timeline
Customer Service Supervisor
Ayuda Care
01.2021 - 10.2024
CERTIFIED MEDICAL ASSISTANT
Dr. Michael Schwartz MD, F.A.C.S.
02.2014 - 08.2014
MEDICAL ASSISTANT
Dr. Robert T. Hayden MD, PA
01.2007 - 01.2014
Medical Assistant Diploma - Medical Assisting
MEDVANCE INSTITUTE
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