Tawanya Taylor
Customer Service
Norfolk,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Lowe's
Norfolk, VA
06.2021 - 03.2022
- Maintained positive customer relationships for 15 or more by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Resolution Expediter
Home Depot
Norfolk, VA
07.2010 - 06.2021
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Generated solutions to customer issues, vendor errors, and budget limitations.
- Researched vendor options and negotiated reasonable rates and delivery schedules with vendors.
- Worked with customers and 7 department heads to facilitate flow of materials to and from job sites and departments.
- Coordinated with over 50 customers and installers to schedule and execute install projects.
Cashier Supervisor
Home Depot
Norfolk, VA
06.2007 - 06.2010
- Trained and coached 5 member cashier team on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Education
Associate of Science - Dental Assisting
Tidewater Community College
Norfolk, VA06.1994
Skills
- Sales Promotion
- Business Leadership
- PeopleSoft Proficient
- Problem Anticipation and Resolution
- Microsoft Proficient
- Budget administration
- Expert at multiple computer languages
- Knowledgebase proficient
- Novell and Lotus Note Proficient
- Customer Service Management
- Team Leadership
- Verbal and Written Communication
Additional Information
- Available Immediately
- Time management
- · Interpersonal skills
- Willing to travel-25%
- References upon request
- Salary requirements negotiable
Timeline
Assistant Store Manager
Lowe's
06.2021 - 03.2022
Resolution Expediter
Home Depot
07.2010 - 06.2021
Cashier Supervisor
Home Depot
06.2007 - 06.2010
Associate of Science - Dental Assisting
Tidewater Community College
Similar Profiles
NATHAN MUAMBANATHAN MUAMBA
Department Manager at Lowe'sDepartment Manager at Lowe's
Peter LeccesePeter Leccese
Sales Associate at Lowe'sSales Associate at Lowe's
Katelyn KorbeKatelyn Korbe
Cashier at Lowe'sCashier at Lowe's
Jamal HaywoodJamal Haywood
Loaders/Stockers at Lowe'sLoaders/Stockers at Lowe's
Julissa SheffieldJulissa Sheffield
Work Center Supervisor at United States NavyWork Center Supervisor at United States Navy