Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TaWarren March

Irving,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Exended Stay America
Irving, TX
01.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Monitored security cameras in lobby area as needed.
  • Ensured that all safety regulations were followed according to company standards.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Input and confirmed reservations for guests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Computed bills, collected payments and made change for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Verified customer credit to establish payment method for accommodations.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Posted incidental charges to ledgers, manually or by using computers.

Head Receptionist

Cardinal Health
Lewisville, TX
01.2019 - 10.2022
  • Greeted and welcomed guests, customers, and visitors to the office.
  • Answered incoming calls in a professional manner, providing assistance when needed.
  • Managed appointment calendar for front desk staff members.
  • Assisted with administrative tasks such as filing, photocopying, faxing, data entry.
  • Maintained an orderly reception area by organizing furniture and supplies.
  • Monitored security camera footage for suspicious activity in the lobby area.
  • Tracked inventory of office supplies and placed orders when necessary.
  • Coordinated deliveries of packages and mail items to appropriate personnel.
  • Directed visitors to their destination within the building complex.
  • Handled confidential documents with discretion.
  • Created badges for employees entering restricted areas.
  • Updated visitor logbook daily to ensure accurate records were kept.
  • Ensured compliance with safety regulations at all times.
  • Conducted routine maintenance checks on equipment used at the reception desk.
  • Assisted with special projects related to customer service initiatives.
  • Resolved customer complaints in a timely fashion while maintaining professionalism.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Received parcels, routed mail and opened packages for staff.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Maintained office supply inventory and placed orders to meet demand.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at reception desk to impress visitors.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Collated, bound and stored computer-generated reports.
  • Used company badging system to create badges for new employees and visitors.

Armed Security Officer

Brooks Hollow Golf Club
Dallas, TX
12.2017 - 04.2018
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Conducted security checks on personnel entering and exiting the premises.
  • Monitored surveillance cameras to detect any criminal activity or violations of policy.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
  • Investigated reported incidents such as theft, vandalism, trespassing.
  • Provided assistance to law enforcement agencies in apprehending suspects when necessary.
  • Interacted with customers in a professional manner while providing directions or responding to inquiries.
  • Assisted in maintaining order during large events or gatherings.
  • Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
  • Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
  • Adhered to company policies regarding access control procedures for visitors and guests and contractors.
  • Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
  • Followed established protocol for responding to alarms or other emergency situations.
  • Communicated effectively with team members while coordinating efforts during shifts.
  • Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Tracked vehicles on premises, including license plate numbers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Maintained high levels of alertness throughout shifts.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Monitored CCTV systems to ensure safety and security of premises.

Detention Service Officer

Dallas Sheriff's Department
Dallas, TX
07.2016 - 06.2017
  • Managed and monitored inmates in a detention facility, ensuring their safety and security.
  • Conducted searches of inmates and cells to detect contraband items.
  • Prepared paperwork related to inmate admissions, releases, and transfers.
  • Supervised visitation sessions between inmates and visitors.
  • Enforced rules within the facility to maintain order among inmates.
  • Monitored meals for quality control and ensured that all dietary needs were met.
  • Performed regular rounds throughout the facility to ensure compliance with regulations.
  • Investigated incidents involving inmates or staff members at the facility.
  • Maintained records of daily activities, including incident reports and prisoner movement logs.
  • Intervened in conflicts between inmates or between staff members and inmates.
  • Responded promptly to emergency situations such as riots or medical crises.
  • Participated in training programs on topics related to correctional facilities operations.
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Facilitated communication between inmates and facility staff, including relaying requests and grievances.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Supervised inmates during day-to-day activities.
  • Performed head counts, checking cells for missing inmates.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Served meals and dispensed medications to inmates.
  • Issued clothing, tools and other authorized items to inmates.
  • Distributed commissary items and dispensed prescribed medication to prisoners.

Education

License/Certification - Adjuster Training

The Adjuster School
Katy, TX
01-2023

Some College (No Degree) - Psychology

North Lake College
Irving, TX

License/Certification in B.C.O.C. - Basic Corrections Course

B.C.O.C. Basic Corrections Officers Course
Dallas, TX
11-2016

Some College (No Degree) - Psychology

Coastal Carolina Community College
Jacksonville, NC

Skills

  • Room assignments
  • Credit and cash payments
  • Registration processing
  • Guest amenities
  • Safety and security procedures
  • Conflict management
  • Front office support
  • Oral and written communications
  • Guest accommodations
  • Report generation
  • Clerical duties
  • Transaction processing
  • POS systems
  • Mail and packages
  • Guest services
  • Inventory oversight
  • Conflict and issue documentation
  • Reservations

References

References available upon request.

Timeline

Front Desk Agent

Exended Stay America
01.2023 - Current

Head Receptionist

Cardinal Health
01.2019 - 10.2022

Armed Security Officer

Brooks Hollow Golf Club
12.2017 - 04.2018

Detention Service Officer

Dallas Sheriff's Department
07.2016 - 06.2017

License/Certification - Adjuster Training

The Adjuster School

Some College (No Degree) - Psychology

North Lake College

License/Certification in B.C.O.C. - Basic Corrections Course

B.C.O.C. Basic Corrections Officers Course

Some College (No Degree) - Psychology

Coastal Carolina Community College

Similar Profiles

CREATE PROFILE
TaWarren March