Tawaunna Hunt
Jersey City,NJ
Summary
Proven track record of enhancing customer satisfaction and maintaining high confidentiality, demonstrated during roles at Bjs Wholesales Club and as a self-employed Tax Preparer. Skilled in complex problem-solving and exceptional customer service, I excel in organizational abilities and multitasking, significantly improving productivity and efficiency across diverse work environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Clerk
Bjs Wholesales Club
11.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Food handling includes hot food prep, deli platters and sandwiches, baking of pastries and decorating cakes.
- Created appealing food arrangements for party trays and specialized orders.
Tax Preparer
Self-employed
01.2012 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Administrative Clerk
Transcare Paratransit
01.2008 - 12.2018
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Assisted with onboarding of new employees.
- Assisted payroll department with distribution of checks to staff.
Education
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Canarsie High School
Brooklyn, NY06.1996
Skills
- Excellent customer service
- Strong Work Ethic
- Complex Problem-Solving
- Productivity and Efficiency
- Organizational abilities
- Multitasking
Certification
- CHHA - Certified Home Health Aide
- PCA - Personal Care Aide
Home Health Aid
New York Certification from BestCare, INC
Home Health Aid
Trained and certified as a HHA and PCA
October 12, 2015
BestCare, INC 2314 86th Street
Brooklyn, NY 11214
Timeline
Food Service Clerk
Bjs Wholesales Club
11.2021 - Current
Tax Preparer
Self-employed
01.2012 - Current
Administrative Clerk
Transcare Paratransit
01.2008 - 12.2018
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
High School Diploma -
Canarsie High School
- CHHA - Certified Home Health Aide
- PCA - Personal Care Aide
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