Tawfek Hany
Ashburn,VA
Summary
Professional driver with strong commitment to punctual deliveries and customer satisfaction. Skilled in efficient route planning, vehicle maintenance, and safety protocols. Known for strong teamwork, adaptability, and reliability in fast-paced environments. Consistently delivers results through effective communication and problem-solving skills.
Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.
Professional in delivery industry with strong focus on punctuality and customer satisfaction. Proven track record in managing routes and ensuring timely deliveries. Team-oriented and results-driven, adaptable to changing demands, and skilled in navigation and communication.
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention, and expansion.
Overview
27
27
years of professional experience
Work History
Food Delivery Driver
Skye chefs
01.2014 - 04.2015
- Company Overview: Dulles Airport Catering Company
- Kitchen-Aircraft
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Uber Driver
Uber Driver
01.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Truck Delivery Driver
Parcel Delivery Express, Inc.
02.2018 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Forklift Driver
Air France
01.2013 - 04.2015
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Examined shipments for quality and accuracy.
Manager
El Watanea El Motheda
01.1999 - 05.2013
- Managed and supervised overall store operations with a strong focus on wholesale distribution. Coordinated large orders of essential goods such as sugar, oil, and rice, overseeing the entire process from packaging in the factory to final delivery. Directed and monitored packaging staff to ensure accuracy, consistency, and quality standards were met for every shipment. Organized logistics by scheduling and dispatching company trucks, making sure deliveries were completed on time to wholesale clients. Handled invoicing, payment collection, and record-keeping to maintain accurate financial tracking and smooth business transactions. Built and maintained strong working relationships with wholesalers by providing reliable service, timely communication, and efficient order fulfillment, which supported continued business growth and customer trust.
Education
Bachelor Degree - Accounting And Finance
Cairo University
Cairo Egypt05.2001
Skills
- Making inventory, offloading and loading trucks, load and unload pmc, unload and offload aircraft cargo container, forklift driver, receiving cargo and export cargo Very Hard worker will work anytime any day, I can be trusted and very reliable
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Safe driving
- Excellent communication
- Relationship building
- Good driving record
- Food handling
- Safe food handling
- Flexible schedule
- Customer communication
- Late shift availability
- Valid Driver's license
- Safety awareness
- Vehicle maintenance
- Excellent navigation
- Professional appearance
- Heavy lifting
- Efficient driving
- Multitasking Abilities
- Schedule management
- Organizational skills
- Route management
- VA Driver's license
- Active listening
- Analytical thinking
- Business management
- Business transactions
- Team building
- Strategic planning
LANGUAGES
Arabic and English
Timeline
Truck Delivery Driver
Parcel Delivery Express, Inc.
02.2018 - 12.2019
Uber Driver
Uber Driver
01.2018 - Current
Food Delivery Driver
Skye chefs
01.2014 - 04.2015
Forklift Driver
Air France
01.2013 - 04.2015
Manager
El Watanea El Motheda
01.1999 - 05.2013
Bachelor Degree - Accounting And Finance
Cairo University
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