Tawn Flores
Hudson Falls,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Medical Records/FMLA Coordinator
Irongate Family Practice
04.2021 - Current
- Ensured timely delivery of required paperwork to relevant parties by meticulously organizing files and maintaining strict deadlines.
- Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
- Fostered strong relationships with healthcare providers by facilitating clear communication regarding medical documentation and certification processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
Customer Service Supervisor
Lincare Home Oxygen And Respiratory Systems
09.2001 - 11.2020
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Master of Science - Library And Information Science
University At Albany
Albany, NY01-2026
Skills
- HIPAA understanding
- Legal Research
- Employee Relations
- Disability management
- FMLA Expertise
- Teamwork and Collaboration
- Problem-solving abilities
- Attention to Detail
- Time Management
- Reliability
- Self Motivation
Timeline
Medical Records/FMLA Coordinator
Irongate Family Practice
04.2021 - Current
Customer Service Supervisor
Lincare Home Oxygen And Respiratory Systems
09.2001 - 11.2020
Master of Science - Library And Information Science
University At Albany
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