TAWN SAEPHANH
Gridley
Summary
Hardworking and reliable, Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sale and promotion strategies. Successful in teaching junior employees how to maximize performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cafe Cashier
Mechoopda Casino
01.2024 - 01.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Managed cash drawer, ensuring accuracy during cash counts and reconciliations.
- Collaborated with team members to streamline order processing and improve workflow.
- Provided excellent customer service resulting in repeat business through attentiveness to individual preferences and special requests.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Contributed to a positive store atmosphere by engaging with customers and fostering relationships.
Delivery Driver
Norcal delivery
01.2023 - 09.2023
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled merchandise in accordance with product handling standards.
- Checked tires for proper inflation before leaving on each route.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Utilized street maps to plan and determine most efficient routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Delivery Driver
Domino's Pizza
03.2022 - 01.2023
- Prepared pizzas according to customer specifications.
- Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Carried food in insulated bags to maintain hot or cold temperature.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Recorded weekly hours and mileage for accurate payment.
- Followed proper sanitation protocols when handling food products on the job.
- Answered phone calls from customers placing takeout orders.
- Helped recruit and train new team members.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Ensured all food safety regulations were followed during preparation process.
Education
GED -
Oroville Adult Education School
Oroville, CA06.2003
Skills
- Package Scanning
- Mileage Tracking
- Dispatch Communication
- Cargo Handling
- Product Promotion
- Payment Collection
- Problem-Solving
- Exceptional Written and Verbal Communication Skills
- Documentation and Reporting
- Excellent Sense of Direction
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Route Management
- Shipping and Packaging
- Positive Attitude
- Dependable and Reliable
- Local Routes Understanding
- Flexible schedule
- Customer service
- Reliable and dependable
- Problem-solving abilities
- Adaptable and flexible
- Cash handling
- Cash register operation
Timeline
Cafe Cashier
Mechoopda Casino
01.2024 - 01.2025
Delivery Driver
Norcal delivery
01.2023 - 09.2023
Delivery Driver
Domino's Pizza
03.2022 - 01.2023
GED -
Oroville Adult Education School
Similar Profiles
PETRICA SCARLATPETRICA SCARLAT
PIT BOSS / MIDDLE MANAGEMENT at ROYAL EAGLE CASINO , ARENA CASINO , ICT CASINOPIT BOSS / MIDDLE MANAGEMENT at ROYAL EAGLE CASINO , ARENA CASINO , ICT CASINO
Patrick GedroicPatrick Gedroic
Steward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock CasinoSteward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock Casino
Lam NguyenLam Nguyen
Table Game Dual/Dealer at Element Casino/Woodbine Casino/London CasinoTable Game Dual/Dealer at Element Casino/Woodbine Casino/London Casino
Emily MorenoEmily Moreno
General Manager at Round Table PizzaGeneral Manager at Round Table Pizza
Cydney TonkinCydney Tonkin
Owner at Blushed BridesOwner at Blushed Brides