Tawnee Craig
Centralia,WA
Summary
Motivated Service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Accurate health checks
- Communicate effectively with customers and co-workers
- Regular cleaning and sanitizing of the environment
- Customer service
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Starbucks
12.2020 - 08.2021
- Accurate health checks
- Stock retail products
- Use of cash register
- Customer service
- Maintained clean and organized workspace for optimal productivity and safety.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Recycle Management
Centralia Community College Utilities
09.2019 - 06.2020
- Improved overall recycling rates with diligent sorting and processing of recyclable materials.
- Managed accurate records of incoming materials, ensuring compliance with local regulations and industry standards.
- Collected refuse and recyclable materials from residential and commercial buildings.
- Maintained records of collected materials and reported discrepancies.
- Identified different types of materials to place into correct containers.
Record Keeper
Cascade Medical Health
06.2019 - 08.2019
- Patient confidentiality with use of HIPAA laws
- Organizing paper and electronic health records
- Customer service
- Collecting personal, medical, and insurance information
- Conducted periodic reviews of policies and procedures related to recordkeeping, recommending updates as necessary to maintain alignment with evolving regulatory requirements.
- Championed adherence to document retention schedules, proactively disposing of obsolete materials per established guidelines.
- Improved record accuracy by diligently reviewing and verifying data entries.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
Bachelor’s Degree - Communication
University of Hawai’i At Mānoa
Manoa Hawaii01.2023
Associate Degree - Arts
Centralia Community College
Centralia, WA01.2021
High School Diploma -
Centralia Highschool
Centralia, WA01.2019
Skills
- Organize
- Patient
- Communication skills
- Problem-solving
- Active listening
- Emotional Intelligence
- Effective Writing skills
- Independently plan reports and projects
City
Centralia
State
WA
Zip
98531
Street
2416 Howard Ave.
Timeline
Barista
Starbucks
06.2023 - Current
Barista
Starbucks
12.2020 - 08.2021
Recycle Management
Centralia Community College Utilities
09.2019 - 06.2020
Record Keeper
Cascade Medical Health
06.2019 - 08.2019
Bachelor’s Degree - Communication
University of Hawai’i At Mānoa
Associate Degree - Arts
Centralia Community College
High School Diploma -
Centralia Highschool
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