Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAWNEE SASSE

Glendive,MT

Summary

Offering strong organizational abilities and keen interest in administrative roles, ready to excel and contribute in office environment. Brings foundation in customer service and attention to detail to quickly adapt and learn specific industry requirements. Ready to use and develop communication and technical skills in the Operations Assistant role.

Overview

19
19
years of professional experience

Work History

Branch Office Administator

Edward Jones
08.2022 - Current
  • Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
  • Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
  • Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Trained new hires on company policies and procedures, expediting their integration into the team.
  • Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
  • Managed budgets and financial reports, ensuring accuracy and timely submission.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Waitress

Trail Star Cafe
01.2019 - 08.2022
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Speech Paraeducator

Glendive Public Schools
08.2021 - 01.2022
  • Served as classroom aide to teachers and worked one-on-one with special needs students age4 to9
  • Offered students personalized educational, behavioral and emotional support
  • Maintained focused, inclusive and supportive learning environments
  • Handled clerical duties, managed classrooms and coordinated documents for teachers
  • Promoted compliance with MT IEP standards in both curriculum development and classroom operations
  • Monitored students' progress in skill areas, as well as personal behavioral development, and reported on findings to teachers and parents
  • Created and distributed instructional materials for group and one-on-one use
  • Prepared visual aids, equipment and classroom displays to foster learning
  • Billing
  • Record keeping and filing

Administrative Assistant

Glendive Medical Center
06.2020 - 08.2021
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
  • Directed customer communication to appropriate department personnel
  • Collected, calculated and reported on expenditure and statistical data to inform senior management

Behavior Intervention Specialist

Acadia Healthcare Company Inc
08.2015 - 05.2016
  • Organized instruction material, including constructing bulletin boards and setting up work areas
  • Redirected students using Positive Behavior Support (PBS)
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
  • Led activities that developed students' physical, emotional and social growth
  • Developed team communications and information for meetings
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged clients

Substitute Teacher

Glendive Public Schools
08.2013 - 08.2015
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
  • Administered standardized assessments with strict requirements and documented information in permanent records
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks

Certified Nursing Assistant

Glendive Medical Center
05.2006 - 01.2012
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Obtained client medical history, including medication information, symptoms and allergies
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Education

High School Diploma -

Dawson High School
Glendive, MT
01.2007

Skills

  • Data Entry
  • Excel
  • Verbal and written communication
  • Keyboarding skills
  • Documentation
  • Microsoft Office
  • Problem-solving skills
  • Recording
  • Report writing
  • Safety
  • Scheduling
  • Meeting coordination
  • Well-organized
  • Sensitive material handling
  • Client relationship building
  • File organization
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Branch Office Administator

Edward Jones
08.2022 - Current

Speech Paraeducator

Glendive Public Schools
08.2021 - 01.2022

Administrative Assistant

Glendive Medical Center
06.2020 - 08.2021

Waitress

Trail Star Cafe
01.2019 - 08.2022

Behavior Intervention Specialist

Acadia Healthcare Company Inc
08.2015 - 05.2016

Substitute Teacher

Glendive Public Schools
08.2013 - 08.2015

Certified Nursing Assistant

Glendive Medical Center
05.2006 - 01.2012

High School Diploma -

Dawson High School

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TAWNEE SASSE