TAWNEY JOHNSON
Silverdale,WA
Summary
I am a military spouse. Mom of 4 beautiful children, 3 with special needs. Over time I have learned a lot from having kids with special needs. Patients, scheduling, one on one work, accuracy, phone conferences, filing paperwork, therapist, nurse, chef, teacher etc. I am their voice & advocate. I have also understood finding a job as a mom with special needs children is hard due to their schedule and needs, they have. Now that all my kids are in school, I am starting to focus on what I want to do as a career & hopefully get to put all my knowledge from over the years to use. Even though I haven't figured what career it is i want yet, I am very excited to see what career awaits me.
I am organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OMBUDSMAN
United States Navy Ombudsman
San Diego, CA
12.2022 - 05.2024
- Liaison and advocate for Navy sailors and their families, between the command and other places from which they may need referrals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Acted as a liaison between families, schools and community resources to ensure successful outcomes for the clients and youth.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
ABA Technician
Behavioral Health Works, Inc
San Diego, CA
09.2023 - 04.2024
- Recorded and analyzed data on client progress and behavior patterns.
- Conducted one-on-one sessions to reinforce learning objectives.
- Maintained a safe and supportive environment for clients during sessions.
- Adapted strategies based on individual client needs and responses.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Developed appropriate teaching materials for use in ABA therapy sessions.
- Ensured that all safety guidelines were followed during therapy sessions.
- Adhered to ethical standards established by the American Psychological Association.
- Collaborated with team members to develop positive reinforcement strategies for clients.
- Maintained accurate records of all activities related to client treatment plans.
- Promoted positive behaviors through verbal praise and tangible rewards.
- Participated in monthly supervision meetings with BCBAs or other qualified supervisors.
- Collected information through observation, interviews or surveys.
- Ensured all therapy sessions were conducted in a safe, supportive environment conducive to learning.
- Collaborated with families and other professionals to ensure consistency and effectiveness of interventions.
HOME HEALTH AIDE
Hand N Heart
Virginia Beach, VA
09.2019 - 01.2021
- Recorded patient information, notifying nursing staff of changing or unusual conditions.
- Advised on nutrition and housekeeping, supporting activities of daily living.
- Prepared beds and changed linens, maximizing patient comfort.
- Maintained a clean and safe environment for clients at all times.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Promoted mental awareness and wellbeing with regular conversations and engagement.
- Performed variety of duties as requested by client, such as obtaining household supplies and running errands.
- Prepared and served meals in alignment with established dietary restrictions.
- Changed bed linens and completed laundry tasks to maintain comfortable living quarters.
SALES ASSOCIATE
Navy Exchange
San diego, CA
08.2015 - 10.2016
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Engaged with guests to understand and anticipate customer service needs.
- Promoted visual presentation standards by keeping store replenished.
- Introduced promotions and sale opportunities, enticing customers.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Operated cash register and POS to process sales transactions and handle payments.
- Cross-trained with other store departments and areas, supporting overall retail operations.
- Performed cleaning tasks, keeping store neat and organized.
- Used product knowledge for handling objections.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
SALES ASSOCIATE
Banana Republic
Tukwila, Washington
09.2011 - 12.2012
- Operated cash register and POS to process sales transactions and handle payments.
- Introduced promotions and sale opportunities, enticing customers.
- Promoted visual presentation standards by keeping store replenished.
- Drove sales through customer relationship building and suggestive selling techniques.
- Used product knowledge for handling objections.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Performed cleaning tasks, keeping store neat and organized.
- Engaged with guests to understand and anticipate customer service needs.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Responded promptly to customer queries to increase overall satisfaction.
SALES ASSOCIATE
Target
Seattle, Washington
10.2006 - 07.2010
- Performed cleaning tasks, keeping store neat and organized.
- Engaged with guests to understand and anticipate customer service needs.
- Followed checklist to complete retail store opening and closing activities.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Promoted visual presentation standards by keeping store replenished.
- Introduced promotions and sale opportunities, enticing customers.
- Operated cash register and POS to process sales transactions and handle payments.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Education
HIGH SCHOOL DIPLOMA - Seattle, Washington
Evergreen High School
Seattle, Washington06-2010
CERTIFICATION IN NURSING ASSISTANT -
North Seattle Community College
Seattle, Washington11-2011
CERTIFICATION IN PHLEBOTOMY TECH - Virginia Beach, VA
ECPI University
Virginia Beach, VA01-2021
Skills
- Client relationship and rapport
- Community integration
- Linens management
- Progress monitoring
- Daily charting
- Grocery shopping and storage
- Patient progress documentation
- Conditions assessment
- Household chores
- Companionship and emotional support
- Bed making and changing
- Home cleaning and sanitizing
- Household support
- Medical reminders
- Patient and compassionate
- Activities of daily living (ADLs)
- Laundry washing, drying, and ironing
- Fall prevention
- Status updates
- Developing client trust
- Safety behaviors
- Customer advocacy
- Conflict resolution
- Organization
- Organization and time management
- Multitasking
- Attention to detail
- Leadership
- Problem resolution
- Planning
- Dependable and responsible
- Problem solving
- Active listening
- Record keeping
- Time management
- Communication strategies
- Sales techniques
Certification
- Certified Phlebotomy Tech
- Certified Nursing Assistant
Timeline
ABA Technician
Behavioral Health Works, Inc
09.2023 - 04.2024
OMBUDSMAN
United States Navy Ombudsman
12.2022 - 05.2024
HOME HEALTH AIDE
Hand N Heart
09.2019 - 01.2021
SALES ASSOCIATE
Navy Exchange
08.2015 - 10.2016
SALES ASSOCIATE
Banana Republic
09.2011 - 12.2012
SALES ASSOCIATE
Target
10.2006 - 07.2010
HIGH SCHOOL DIPLOMA - Seattle, Washington
Evergreen High School
CERTIFICATION IN NURSING ASSISTANT -
North Seattle Community College
CERTIFICATION IN PHLEBOTOMY TECH - Virginia Beach, VA
ECPI University
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