Tawni Eaves
Operations Manager/ Budtender
Huntington Beach,CA
Summary
I am a naturally charming and confident woman with the ability to develop a memorable and positive rapport with customers. I strive daily for overall efficiently as well as fun and laughter within the work place.
I am equipped with knowledge including years experience as a budtender, Front desk coordinator, and overall operations manager.
I can work in a fast paced environment and execute my job duties with grace and ease- despite any discrepancies or hostile environment situations.
I thoroughly enjoy working in a dispensary. I can fit in perfectly fit any position. I am extremely knowledgeable and useful.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Baker BUD CO
Irvine, CA
07.2012 - 03.2013
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Developed systems to track and log work issues.
- Formulated processes to reduce downtime and financial loss.
- Increased profit by streamlining operations.
Lead Budtender
Lake Forest Dispensary
Lake Forest, CA
02.2011 - 06.2012
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Checked guests' photo identification for validity and age requirements.
- Managed high volume of cash with an accuracy rate.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Legal Budtender
Smokey OG
Lake Forest, CA
11.2007 - 02.2010
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Restocked supplies and arranged displays.
- Packaged regulated products in appropriate exit containers.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
Education
Associate of Arts - Cognitive Psychology/ Human Services
Golden West College
Huntington Beach, CA 01.2016 - 10.2019
Certificate - Mental Health Counseling
Cypress College
Cypress, CA 03.2021 - Current
Skills
Strong ability to analyze risk using social psychology expertise to prevent and potential unsafe situation
Gifted ability to multi task and execute all duties efficiently
Project development and life cycle
Operations management
Complex problems analysis
Prioritizing meeting daily sales goals and assisting employees to meet their quotas
Timeline
Certificate - Mental Health Counseling
Cypress College
03.2021 - Current
Associate of Arts - Cognitive Psychology/ Human Services
Golden West College
01.2016 - 10.2019
Operations Manager
Baker BUD CO
07.2012 - 03.2013
Lead Budtender
Lake Forest Dispensary
02.2011 - 06.2012
Legal Budtender
Smokey OG
11.2007 - 02.2010