Tawnia K. Dean
Salt Lake City,UT
Summary
Recruitment specialist that excels at building a loyal customer base to achieve both short and long-term organizational sales goals. Accomplished and results-driven sales professional as a strategic thinker and proactive problem solver. Adept at managing the intense demands of multiple new and existing clients. Recognized for providing customer service excellence and building customer loyalty. Excellent at quickly building rapport with clients and physicians based on a relational sales approach. Experienced Recruiter with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements while increasing revenue profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail.
Overview
17
17
years of professional experience
Work History
Physician Recruiter
SUMO Medical Staffing
Draper , Utah
02.2020 - Current
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Coordinated schedules to arrange management interviews with applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Advertised job opportunities on social media platforms and job boards.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Projected sales increase of 20% overall in 2022
Physician Board Review Faculty Recruiter
Audio Digest Division Of Wolters Kluwer
Salt Lake City, Utah
08.2018 - Current
- Recruit physicians to participate in educational ABIM Board Review audio lectures
- Implemented new processes to contact and secure physician participation
- Work with physicians from inception to completion with Board Review Lecture process from many medical and educational facilities from across the country to include Harvard Medical School, Mayo, Johns Hopkins, Stanford, for example
- Ensure physicians complete all necessary documentation and assist with recording and set up and soundcheck to create high-quality recording
- Reduced recruiting timeline process by 40% to meet publishing deadlines
- Projected revenue generation of $1.4 Million of completed physician presentations for Internal Medicine Board Review Lecture Series
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
Client Developer And Recruitment
CompHealth
Midvale, Utah
06.2015 - 08.2018
- Market and recruit facilities in need of temporary physician assignments to cover rural communities, and any other facility needing physician coverage
- Recruiting through emails, cold calling, networking, and social media to source prospective clients
- Managed all accounts from inception to end of assignment, to include recruiting, negotiating agreements between health facility and Comphealth, accounting, billing, invoicing, and troubleshooting any variety of issues
- Worked with Directors and VP's to understand requirements and provide exceptional customer service
- Recognized for creating client loyalty and superior problem solving and customer care
- Generated $1.2 million in revenue 2016 and 1.6 million in revenue in 2017
Retail Sales/Customer Service
Comcast
Salt Lake City, Utah
03.2007 - 05.2015
- Managed quality communication, customer support and product representation for each client
- Assisted average of 20-40 customers per day
- Trained new employees on company policies and service level standards
- Shared product knowledge with customers while making recommendations for personalized service
- Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention by 20% overall year by year
- Increased sales by 20% year over year
- Quickly de-escalated disgruntled customers with active listening and offering alternate solutions
Skills
- Excellent oral and written communication skills
- Key account generation
- Prospecting and cold calling
- Proven sales track record
- Ability to quickly build rapport
- Customer support and timely problem solving
- Operations and Account Management through full cycle-assignment
- Proven track record to create strong relationships and client loyalty
Accomplishments
- On track to generate projected 2.1 million in revenue at Audio Digest in sales based on physician recruitment for 2019
- Qualified for "Presidents Club" first year of employment with 1.2 million in profitable revenue at CompHealth
- Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages
- Sales Consistently generated additional revenue through skilled sales techniques
- Customer Service Researched, calmed and rapidly resolved client conflicts and concerns
- Created strong repeat customer base
- Named "Associate of the Quarter" for exceeding all customer service goals three out of four quarters 2014
Timeline
Physician Recruiter
SUMO Medical Staffing
02.2020 - Current
Physician Board Review Faculty Recruiter
Audio Digest Division Of Wolters Kluwer
08.2018 - Current
Client Developer And Recruitment
CompHealth
06.2015 - 08.2018
Retail Sales/Customer Service
Comcast
03.2007 - 05.2015
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