Tawnie Allison
Highlands Ranch,CO
Summary
Proven leader in customer service excellence with a strong ability to multitask and solve problems analytically. Enhanced client satisfaction at Hand & Stone Massage and Facial Spa through effective listening and empathetic communication. Recognized for developing impactful customer solutions, positioning as a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Hand & Stone massage and facial spa
Highlands Ranch, USA
01.2023 - 06.2023
- Addressed customer inquiries swiftly across multiple platforms.
- Referred critical problems outside expertise to appropriate parties.
- Work with colleagues to develop efficient customer solutions.
- Analyzed patterns to recognize recurring problems.
- Ensured polite and professional demeanor with customers.
- Communicated customer feedback for product and service enhancements.
- Maintained current knowledge of new products and services.
- Participated in workshops to develop customer service abilities.
- Trained new agents.
- Protected sensitive data from unauthorized access.
Hostess/Waitress
Little Anita's
Highlands Ranch, USA
01.2020 - 01.2021
- Assisted guests with reservations and maintained booking details via OpenTable.
- Delivered outstanding customer service through swift transaction processing utilizing POS system.
- Managed financial transactions with accuracy and security.
- Contributed to bartending during high-demand events for efficient operations.
- Facilitated coordination with kitchen staff utilizing POS systems for timely and precise order preparation.
- Enhanced dining experience through inquiries about allergies and preferences.
- Manage garnish and presentation processes for aesthetically pleasing dishes.
- Managed guest history database for tailored future experiences.
- Conducted comprehensive training sessions for team on OpenTable reservation system.
- Ensured cleanliness and organization of restaurant, reservation desk, and bartending station.
Assistant Retreat Director
Massage Heights
Highlands Ranch, USA
01.2015 - 01.2016
- Create and manage schedules for colleagues based on labor standards and business levels, while controlling labor costs effectively
- Communicate any deviations from standard portion size and preparation methods to the Chef and F&B Director
- Ensure colleagues arrive on time, wearing appropriate uniform and name badge, in accordance with grooming standards
- Maintain a friendly, courteous, and professional service from all colleagues
- Assist in training colleagues to ensure efficient and effective performance
- Supervise colleagues, ensuring adherence to correct standards and methods of service
- Ensure colleagues understand and follow hotel regulations, particularly related to Fire, Hygiene, Health, and Safety
- Comply with local legislation and relevant department matters
- Be flexible and willing to take on additional duties and responsibilities, including redeployment if necessary
- Attend required training sessions and meetings
Skills
- Multitasking ability
- Analytical Problem Solving
- Attention to detail and focus
- Empathy and understanding
- Negotiation and agreement-making expertise
- Adaptability and versatility
- Critical Analysis Skills
- Leadership and inspiration
- Time management and deadline adherence
- Composure in challenging situations
- Persuasion and influence
- Clear and concise communication
- Active listening
- Interpersonal skills
- Consensus Building Expertise
- Negotiation
- Customer Satisfaction
- Tenacity
- Willingness to improve
- Effective Persuasion Techniques
- Leading Positive Change
- Attentiveness
- Patience
Awards
Team Lead of the Year, 06/01/21, Tawnie was honored with the Team Lead of the Year accolade for her outstanding dedication and valuable contributions in driving the company's mission forward. Through her comprehensive expertise in team leadership, exemplary communication and management abilities, exceptional organizational and time-management aptitude, effective decision-making prowess, and unwavering drive for success, Tawnie has unequivocally demonstrated her proficiency as a team leader. Her admirable character, strong work ethic, and unwavering determination are truly commendable.
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 11/01/23
- Retail customer service, Proficient, 11/01/23
- Communication skills, Proficient, 11/01/23
- Cleaner fit, Proficient, 12/01/23
- Customer focus & orientation, Proficient, 06/01/23
- Work style: Professionalism, Proficient, 11/01/23
- Sales skills, Proficient, 11/01/23
- Customer service, Proficient, 06/01/23
- Scheduling, Proficient, 11/01/23
- Work style: Reliability, Proficient, 12/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Specialist
Hand & Stone massage and facial spa
01.2023 - 06.2023
Hostess/Waitress
Little Anita's
01.2020 - 01.2021
Assistant Retreat Director
Massage Heights
01.2015 - 01.2016
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