Hi, I’m
Tawnie Mason
Customer Service Expert
Atlanta,GA
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
8
years of professional experience
1
year of post-secondary education
Work History
Village Podiatry CentersAtlanta, GA
Medical Scheduler (Remote)
01.2022 - Current
Job overview
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Elite Body SculptureAtlanta, GA
Medical Front Office Receptionist
11.2017 - 02.2020
Job overview
- Supported office staff and operational requirements with administrative tasks.
- Coordinated with facilities to set up surgeries
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Mia Aesthetics
Financial Clerk
01.2017 - 12.2017
Job overview
- Operated computers programmed with accounting software to record, store and analyze information.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Educated patients about surgeries and provided treatment plan documentation.
Loop Salon
Front Desk Manager
06.2015 - 02.2016
Job overview
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Maintained general appointment calendar and set shift schedules.
- Cross-sold and up-sold new haircare products, increasing earnings
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
Education
Aceable Agent, Northside High School
High School Diploma
University Overview
Real Estate License Candidate
Elaine Sterling InstituteAtlanta, GA
Nail Technician
11.2019 - 12.2020
Skills
Data EntryCash ManagementCalm and Effective Under PressureCaring and Empathetic
Multitasking Abilities
Active Listening
Remote work support
Medical office administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Scheduler (Remote)
Village Podiatry Centers
01.2022 - Current
Elaine Sterling Institute
Nail Technician
11.2019 - 12.2020
Medical Front Office Receptionist
Elite Body Sculpture
11.2017 - 02.2020
Financial Clerk
Mia Aesthetics
01.2017 - 12.2017
Front Desk Manager
Loop Salon
06.2015 - 02.2016
Aceable Agent, Northside High School
High School Diploma
06.2009