Summary
Overview
Work History
Education
Skills
Timeline
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Tawnja Lewis

Phoenix

Summary

Astute Service Professional and solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

ROCC-Fraud

Discover Card
11.2022 - Current
  • Improved case resolution efficiency with meticulous research, documentation, and analysis of financial records.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Data Entry/Receptionist

Way Of Xcape Salon
05.2017 - 11.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.

Customer Care Lead

American Express
01.2014 - 05.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Burger King
06.2009 - 02.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Peoria High School
Peoria, AZ
05.2008

Skills

  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Excellent Communication
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Attention to Detail
  • MS Office
  • Data Entry and 10-Key
  • Typing speed 40 WPM

Timeline

ROCC-Fraud

Discover Card
11.2022 - Current

Data Entry/Receptionist

Way Of Xcape Salon
05.2017 - 11.2022

Customer Care Lead

American Express
01.2014 - 05.2017

Store Manager

Burger King
06.2009 - 02.2014

High School Diploma -

Peoria High School

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Tawnja Lewis