Administrator with 9 years of experience as an advisor to executives, managers and supervisors in various industries (U.S.). Department of Energy, Mortgage, Education, Graphic Design), providing exemplary Office Management Support and customer service, including executive assistance. I have a well-developed ability to manage simultaneous functions, deadlines and projects concurrently. I am self-motivated, love to problem solve and I have a strong work ethic while executing my work efficiently. I am tactful, innovative, and analytical. I am organized and have a meticulous attention to detail. I am a team-player, love to be challenged, am a quick learner and am poised under pressure.
Overview
12
12
years of professional experience
Work History
Management Associate I
Bonneville Power Administration
07.2024 - 02.2025
Exclusively managed email inbox and calendar for the Director of Operational Technology
Managed 7 contracted Administrative Assistants
Handled expense reporting and government travel arrangements (Concur), and professional communication on the Director's behalf
Executive Admin for 358 combined Contractor and Federal Employees
Analyzed reports and created tracking documentation (trainings, audits, etc.), NERC CIP documentation, and documentation for the OT Leadership Team (T2 and T3 Management) and OT Admins (including Admin and Leadership Norms & Expectations, bulk item order spreadsheets, Onboarding Plans and ePerformance Plans)
Coordinated accounting with OT Budget Analysts (supply orders, approval and reimbursement paperwork, Purchase Card reconciliation)
Scheduled Risk and Change Management meetings
Organized and hosted OT-level Town Halls and recognition events between Ross Complex and Munro Control Center duty stations, including the coordination and purchase of awards, as well as, scheduled and coordinated OT Leadership Team and OT Management recognition events and meetings
Maintained OT upper management Org Chart and handled time auditing for the Director and her direct reports by reviewing and reconciling time reporting discrepancies in HRmis
Tracked quarterly and year-end requirements (including but not limited to, memos, required trainings, Supervisory Action Plans, Contribution Award action items, Telework Agreements and Performance Plan actions)
Facilitated monthly meetings with Admin Team and bi-weekly 1:1's with individual Admins
Organized and maintained the OT SharePoint site and 6 simultaneous OneNote notebooks for other Bonneville Executive Associates, OT Leadership and OT Admins
Pre-scheduled several fiscal year meeting series for the OT Director and Managers
Analyzed, created and spread awareness of need-to-know information derived from email, web, procedures and records
Effectively managed and coordinated the effort of our TT (Transmission Technology) to J (OT/IT) merger reorganization effective 10/20/2024
Administrative Services Assistant III
Bonneville Power Administration
11.2022 - 07.2024
Company Overview: Contractor for Bonneville Power Administration (via First Tek Inc.)
Exclusively managed calendars and agendas for multiple Supervisors (including but not limited to Departments like Preschedule/Transfer Schedule, Contract Administration and Settlements), Managers and VP of Bulk Marketing
Generated meeting materials, including notes and PowerPoint presentations
Reviewed and conducted follow ups for timesheet submittals and required trainings for team members and Managers
Analyzed and created Excel spreadsheets for record management and tracking, including Evacuation plans and rosters, contact reports, trainings and Telework Agreements
Created email drafts for PT Admins to reference and utilize
Located, evaluated and distributed need to know information to all advisee individuals
Created and maintained several reference word docs and reports for PT including job detail notes, PT Maps, travel documentation and Safety slide decks
Maintained the Admin Support Sharepoint and PT Org Chart
Assisted in budgeting (supply orders, approvals paperwork and reimbursement claims), travel and ePerformance duties
Handled coordination of the PT Ambassador Program
Acted as PT's Lead Management Associate for 6+ months
Contractor for Bonneville Power Administration (via First Tek Inc.)
Transaction Coordinator
Guild Mortgage Co.
12.2021 - 08.2022
Managed assigned Mortgage Loan Originator's databases, including Guild-specific software and Salesforce
Managed Lead to Contract and Contract to Close duties
Provided administrative and marketing support for Direct Supervisor and answered partner and customer inquiries
Analyzed income and asset documentation and reported findings to Supervisors
Ordered and reviewed Title and Escrow, appraisals, tax transcripts, credit reports and supplements, insurance, verifications, etc
Prepared and sent out materials to referral partners, prospective clients and customers
Verified contract to close obligations followed mortgage procedures and contractual schedules
Administrative Assistant II & Processing Assistant
Guild Mortgage Co.
08.2019 - 12.2021
Handled all clerical public-facing functions such as copying, filing, organizing, material and supply maintenance, mailing/distribution and providing excellent customer and partner correspondence via multiline phone, email and fax
Prepared monthly reports via Concur and partnered with IT and Pacific Office Automation in troubleshooting technological complications and hardware requests
Coordinated and scheduled Branch-level events and meetings
Simultaneously, assisted the office and company's inter-state staff by opening loan files for Processing Supervisors and by managing key projects including ordering and reviewing appraisals, Title and Escrow, tax transcripts, insurance and verifications of mortgages, rental agreements and employment
Preschool Teacher
Hummingbird Preschool
08.2018 - 08.2019
Lead children in classroom activities and promoted cognitive, social emotional and motor skill growth and development
Tasks included organizing the school, generating and teaching projects that guided constructive communication for conflict resolution among the children and maintaining positive and informative relations with fellow staff and guardians
Assistant Manager & Barista
Most Wanted Espresso
11.2016 - 08.2018
Assisted the Manager with daily tasks that included product maintenance and management, POS System operations and supervising employees
Marketed and developed new products
Organized and scheduled events, including social media promotions
Handled emails, social media accounts and invoicing
Administrative Assistant
Young Rembrandts
08.2017 - 08.2018
Duties included phone and email correspondence with customers, partnering School Districts and staff
Screened phone interviews with potential candidates
Maintained and organized records in One Drive, Google Drive and in Office
Streamlined Office filing systems online through our enrollment databases and invoicing customers
Other clerical tasks included the creation of flyers, data entry and form distribution
Duties outside the Office included traveling between Roseburg and Albany to evaluate staff on performance and classroom management skills and providing corrective action plans
Elementary School Art Instructor
Young Rembrandts
06.2016 - 08.2018
Taught provided Curriculum to youth using the Principles and Elements of Art
Introduced history of modern art, in addition to simplistic drawing techniques that lead to more advanced forms
Managed classroom activity and productivity
Office Assistant & Graphic Design Assistant
PI Graphics
06.2013 - 11.2016
Handled new client email and phone inquiries and mailing materials
Handled organizing, invoicing, filing and appointment scheduling
Other duties included operating the POS System and designing print materials - including adverts, signage, brochures and logos
Education
Bachelor Of Arts - Art History
University of Oregon
Eugene, OR
06.2016
Skills
Strong interpersonal & communication skills
Ability to work collaboratively and independently
Extremely self-motivated
WPM: 70
MS Office Suite
Concur (Expense Reporting & Travel Arrangements)
DocuSign
HRMIS and PeopleSoft
EPerformance
Momentum Procurement Group
SharePoint
Salesforce
Sunflower Asset Management
Corel Draw
Company-specific Software
Awards
Power Services Outstanding Contractor, Bonneville Power Administration, 08/24
Power Services Outstanding Contractor, Bonneville Power Administration, 08/23
Hobbies and Interests
Drawing
Crafting with my daughter
Cooking
Baking
Hosting game nights with friends and family
Professional References
Trish Coates, JI Administrative Assistant III, Bonneville Power Administration (Contractor), (360) 949-5949
Scott Newlon, PTK Manager, Bonneville Power Administration, (503) 307-0371
Shana Riley, PTKS Supervisor, Bonneville Power Administration, (503) 756-2850
Timeline
Management Associate I
Bonneville Power Administration
07.2024 - 02.2025
Administrative Services Assistant III
Bonneville Power Administration
11.2022 - 07.2024
Transaction Coordinator
Guild Mortgage Co.
12.2021 - 08.2022
Administrative Assistant II & Processing Assistant
Substation Electrical Engineer at Motus Recruiting – Contracted to Bonneville Power AdministrationSubstation Electrical Engineer at Motus Recruiting – Contracted to Bonneville Power Administration
Human Resources Manager (Classification/Position Management) at Department Of Energy (Bonneville Power Administration)Human Resources Manager (Classification/Position Management) at Department Of Energy (Bonneville Power Administration)
General Engineer (Senior Civil Engineering Expert) at Bonneville Power AdministrationGeneral Engineer (Senior Civil Engineering Expert) at Bonneville Power Administration