Summary
Overview
Work History
Education
Skills
Timeline
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Tawnny Garner

Wellton,AZ

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Bristol West Insurance
Phoenix, AZ
05.2024 - Current
  • Deliver comprehensive answers to customer queries regarding products and services.
  • Generate comprehensive reports consistently.
  • Enhance client satisfaction through proficient problem-solving.
  • Handled incoming calls and emails, offering customer support.
  • Effectively address difficult client concerns with patience and positivity.
  • Educate customers on billing procedures.
  • Facilitate interdepartmental communication to tackle and resolve complex problems.
  • Adjust bills and refund money to resolve customers' service or billing complaints.

Customer Care Representative

NTI - National Training Institute for AAA
Westwood, MA
06.2018 - 05.2024
  • Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
  • Assisted with the implementation of new membership policies and procedures.
  • Maintained accurate records of member accounts, including payments and renewals.
  • I asked probing questions to determine service needs, and accurately input information into electronic systems so members could receive quick and reliable roadside service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Boosted client retention utilizing targeted discount programs.

Legal Secretary Assistant

MLM Law Office
Grand Junction, CO
05.2013 - 06.2017
  • Prepared documents for attorneys and staff.
  • Answered incoming calls, responded to client inquiries, and directed callers to the appropriate personnel.
  • Managed filing systems for legal correspondence in multiple formats.
  • Proofread legal documents for accuracy in grammar and content.
  • Greeted clients professionally during office visits; kept confidential information secure at all times.
  • Handled confidential information with discretion and integrity.

Education

High School Diploma -

R-5
Grand Junction, CO
05-1987

Skills

  • Microsoft Excel, Word, and Teams
  • Record preparation
  • Refunds processing
  • Account updating
  • Complaint resolution
  • Professional telephone demeanor
  • Salesforce, Five9, Citrix, MZP, Zendesk, CRM system proficiency
  • Follow-up skills
  • Call center procedures
  • Vin decoder, LexisNexis, Chrome system proficiency

Timeline

Customer Service Representative

Bristol West Insurance
05.2024 - Current

Customer Care Representative

NTI - National Training Institute for AAA
06.2018 - 05.2024

Legal Secretary Assistant

MLM Law Office
05.2013 - 06.2017

High School Diploma -

R-5

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Tawnny Garner