Summary
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Licenses
Work Availability
Timeline
Tawnua Speakar

Tawnua Speakar

Altoona,IA

Summary

Results-driven and dedicated professional with a strong background in improving productivity and optimizing processes to drastically improve sales. Demonstrated success in implementing efficient systems and effectively managing diverse tasks. Skilled at fostering a positive work environment and ensuring seamless communication across teams. Committed to driving success and achieving goals through a proactive and collaborative approach.

Work History

Owner/Operator/Host

AirBNB
07.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Office Manager

Elite Irrigation and Landscaping LLC
07.2019 - 12.2024
  • Daily operations of office including scheduling, coaching, and training
  • Communicating with clients, venders, installers, and service personnel
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Making and implementing procedures
  • Maintain administrative systems including CMS
  • AP/AR and HR
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Owner/President

Ozwald & Speakar Insurance Services Inc.
07.2007 - 07.2019
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, licensing, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Trained and motivated an average of 14 employees to perform daily business functions.
  • Negotiated, and maintained conditions of contracts with an array of insurance markets.
  • Successfully navigated the 2007 recession conditions by making informed decisions that protected the business''s financial stability.
  • Expanded business into new markets, and through acquisitions.

Education

High School Diploma -

Rockford High School, Rockford

Skills

  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Strategic planning
  • Staff management
  • Setting and Exceeding sales goals for self and staff
  • Business development
  • Proficient in CMS
  • Data entry
  • Organization and Time Allocation
  • Office management

Accomplishments

  • Grew my business profitability/sales by 40% in the first 2 years by adding insurance markets, targeting new demographics, and lowering loss ratios.
  • Advanced from Insurance Agent to Lead Insurance Agent to owner of agency within 3 years.
  • Supervised and trained team of 14 staff members.

Hobbies and Interests

  • Gardening
  • Paddle boarding
  • Kayaking
  • The art of Bonsai

Licenses

Property and Casualty Insurance License

Health License

Annuities License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner/Operator/Host - AirBNB
07.2019 - Current
Office Manager - Elite Irrigation and Landscaping LLC
07.2019 - 12.2024
Owner/President - Ozwald & Speakar Insurance Services Inc.
07.2007 - 07.2019
Rockford High School - High School Diploma,

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Tawnua Speakar