Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawny Delgado

Yucaipa,CA

Summary

Dynamic Service Manager with a proven track record at Wippert's RV Repair, excelling in customer service and team leadership. Enhanced client retention through personalized service and effective conflict resolution, while boosting revenue by upselling services. Skilled in service scheduling and fostering strong vendor relationships to ensure high-quality outcomes.

Seasoned Service Manager bringing 30 years of Data Entry & Customer Service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Knowledgeable Rental Agent with proven track record of managing rental agreements and assisting clients in selecting suitable properties. Successfully facilitated numerous lease agreements and maintained high client satisfaction rates. Demonstrates strong communication and problem-solving skills, ensuring seamless rental process for all parties involved.

Overview

30
30
years of professional experience

Work History

Service Manager

Wippert's RV Repair
05.1995 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.

Rental Agent

Budget Truck Rental
08.2001 - 11.2008
  • Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
  • Built strong relationships with local businesses to generate referrals and expand client base.
  • Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.

Education

Yucaipa High School
Yucaipa, Ca
06-1999

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Service scheduling
  • Service documentation
  • Estimating and quoting
  • Inventory management

Timeline

Rental Agent

Budget Truck Rental
08.2001 - 11.2008

Service Manager

Wippert's RV Repair
05.1995 - Current

Yucaipa High School

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