Tawny Hinrichs
Clay Center,NE
Summary
Personable and motivated, with 8 years of Administrative Assistant experience. Dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Goal-oriented and able to manage a wide range of functions to support business needs.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
United States Department Of Veterans Affairs
Grand Island, NE
06.2023 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Provided assistance with inventory control including ordering supplies as needed.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Updated outdated patient information to maintain current records.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
HR Assistant/Administrative Assistant
Hastings College
Hastings, NE
01.2021 - 01.2023
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed and maintained training materials and benefits packets for new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed all onboarding paperwork for new hires and rehires.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Conducted job applicant background checks in accordance with policy and procedures.
- Planned corporate events, conventions, meetings and gatherings.
- Supported human resources, controlling resume flow within applicant tracking system.
- Directed customer communication to appropriate department personnel.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Maintained accurate department and student records.
- Responded effectively to sensitive inquiries or complaints.
- Inventoried and ordered supplies for office.
- Monitored office equipment and scheduled repairs.
- Oversaw office inventory and timely reordering of supplies.
- Processed financial documents, contracts, and invoices.
- Met incoming guests or students, offering immediate assistance.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assisted with planning, organizing and coordinating company events.
- Worked with department managers to assess needs.
Daycare Teacher
Childrens Ark Daycare
Hastings, NE
04.2019 - 01.2021
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Offered detailed daily reports that outlined each child's activities.
- Mediated talks between parents and teachers regarding disciplinary concerns.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Sparked creativity and imagination by helping children discover new things each day.
Patient Representative
Mary Lanning Healthcare
Hastings, NE
07.2015 - 04.2019
- Welcomed guests and clients in an upbeat and friendly manner and established the purpose of the visit to ensure timely completion of check-in.
- Answered and directed incoming calls using multi-line telephone system.
- Processed patient payments and scanned identification and insurance cards.
- Worked with speed, efficiency and accuracy to process documentation and complete projects
- Efficiently collaborate and communicate with medical staff and physicians to ensure patients needs are met and the clinic circulates smoothly.
- Provided information to callers and drafted office emails or messages
- Verified information in computer system to check for updated data and accuracy.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Scheduled appointments and ensured all patients received appointment reminders for upcoming office visits.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Compliant with company guidelines, polices, and processes
- Prepared patient chart for admission and compiled appropriate paperwork.
- Resolve patient concerns
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Individually and team driven to set priorities or goals to meet deadlines
- Documented and managed patient information in computer system.
- Clear understanding of medical terminology
- Referred patients to appropriate professionals and services.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Answered telephones and directed calls to appropriate medical or administrative staff
- Effective communication by phone, in person, electronically, and in writing.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Efficient with technology and quick to learn new healthcare programs and able to help others when needed
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Paraprofessional
Sandy Creek Public School
Fairfield, NE
10.2010 - 05.2015
- Maintained focused, inclusive and supportive learning environments.
- Created and distributed instructional materials for group and one-on-one use.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
- Helped prepare and execute daily plans for activities and lessons.
- Observed and documented behaviors and actions of students.
- Applied the positive reinforcement method to redirect negative behaviors.
- Planned and led activities to develop students’ physical, emotional and social growth.
- Kept students safe in classroom and outside environments.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Organized student performance and enrichment activities to facilitate learning.
- Delivered instruction individually or in small groups with support from instructor.
- Completed documentation on student behaviors, interventions and results.
- Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
- Kept students safe in classroom and outside environments.
Education
High School Diploma -
Sandy Creek Public School
Fairfield, NE05.2007
Some college - Photography
Central Community College
Hastings, NESkills
- Document retrieval
- Transporting files
- Mail management
- Excel spreadsheets
- Appointment Scheduling
- Schedule Coordination
- Handling Complaints
- Workflow Optimization
- Google docs, forms, spreadsheets
- Meeting planning
- Data entry documentation
- Word processing
- Strong interpersonal skills
- Data entry
- Multitasking and prioritization
- Administrative skills
- Understanding of HR policies
- Team management
- Willing to learn or educate myself
- Leadership
- Multitasking and organization
- Relationship Building
- Quality Assurance
- Decision Making
- Regulatory Compliance
- Planning
- Work ethic
- People skills
- Sensitive material handling
- Timeline Planning and Management
- Tech-savvy
- Phone and Email Etiquette
- Inventory Oversight
- Event coordination
- Remote Work Coordination
- Friendly and Relatable
- Goal Setting
- Attention to Detail
Accomplishments
- On the Spot Award within 5 months of employment
- Selected to train new office personnel in policies, procedures and office management software.
- Achieved recognition by management for friendly and responsive service.
- Coordinated all department functions for team of 15+ employees.
- Increased office organization by developing more efficient filing system and effective communication.
- Consistently maintained high customer satisfaction
Certifications
CPR Certified
References
Ana Luz - Former Human Resources Director at Hastings College
Contact: Hastings, NE - (402) 469-5938
Sarah Shuck - Program Support Assistant
Contact: David City, NE - (402) 519-1434
Jennifer Fehringer - Physician Assistant at Hastings Orthopaedics
Contact: Hastings, NE - (402) 984-8764
Timeline
Advanced Medical Support Assistant
United States Department Of Veterans Affairs
06.2023 - Current
HR Assistant/Administrative Assistant
Hastings College
01.2021 - 01.2023
Daycare Teacher
Childrens Ark Daycare
04.2019 - 01.2021
Patient Representative
Mary Lanning Healthcare
07.2015 - 04.2019
Paraprofessional
Sandy Creek Public School
10.2010 - 05.2015
High School Diploma -
Sandy Creek Public School
Some college - Photography
Central Community College
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