- Community Cleanup
- Graphic Design
- Youth Development Programs
- I like working with my hands and fixing things
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I like entering data onto worksheets
- I enjoy typing
- I enjoy chatting with customers
Tawny Marshall
Customer Service Representative
Hattiesburg, MS,MS
Summary
Dynamic and results-driven professional with extensive experience at Fuel Time, excelling in employee training and customer complaint resolution. Proven ability to enhance sales through effective merchandising techniques and foster team collaboration. Skilled in POS systems and committed to delivering exceptional customer service, ensuring satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Cashier/Assistant Manager
Fuel Time
10.2018 - 03.2025
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Monitored areas for security issues and safety hazards.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Resolved customer complaints quickly to maintain customer satisfaction.
Carhop/Crew Leader
Sonic Drive-In
02.2014 - 08.2018
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Fostered positive team environment by assisting coworkers during rush hours.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Provided excellent customer service by assisting customers with inquiries and transactions.
- Performed data entry tasks with a focus on accuracy and efficiency.
- Managed administrative duties, including handling emails, scheduling, and maintaining records.
- Utilized Microsoft Office tools to complete daily tasks.
- Provided fast, friendly customer service in a high-paced environment.
- Accurately processed customer orders and transactions.
- Assisted in training new team members and maintaining a clean work environment.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Education
No Degree - Business Management
Pearl River Community College
Poplarville, MS 05.2001 -
Skills
Sales promotion
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Proficient in Microsoft Word, Excel, and PowerPoint.
Interests
Timeline
Cashier/Assistant Manager
Fuel Time
10.2018 - 03.2025
Carhop/Crew Leader
Sonic Drive-In
02.2014 - 08.2018
No Degree - Business Management
Pearl River Community College
05.2001 -
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