Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tawny Picon

Solvang,CA

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Remote Client Liaison

Bettervet
04.2022 - 12.2023
  • Helped large volume of customers via phone calls, emails, sms and chats
  • Helped clients create online accounts and scheduled telehealth and in person appointments
  • Provided new clients with service details and price estimates
  • Processed payments and explained price, receipt and billing details to customers
  • Triaged incoming calls to determine treatment needs and urgency of care
  • Used EZVet, Hub Spot, Intercom software systems
  • Used Google Chat, Spaces and Meet for communication with colleagues
  • Worked with staff of over 50 veterinarians and client data base over 10,000

Customer Service Representative

Vet's Here Mobile Veterinary Service
02.2016 - 04.2022
  • Delivered prompt service to prioritize customer needs
  • Scheduled patient appointments in respective doctors calendars and followed up with reminder phone calls
  • Updated databases to handle customer data
  • Took in medication refill request from clients
  • Developed SOPs and trained all new CSR
  • Strong communication with other CSR to complete daily/ weekly task
  • Monitored outstanding invoices , performed collections duties and sent out statements
  • Followed and executed state guidelines for controlled drug reporting
  • Used Avimark operating system
  • Handled request, task and questions for doctors through Ayoa task management

Assistant General Manager

Dioji K9 Resort And Athletic Club
05.2011 - 12.2015
  • Handled cash accurately and prepared deposits
  • Motivated, trained, and disciplined employees to maximize performance.
  • Executed staff evaluations/ promotions/ raises
  • Resolved client problems promptly to elevate customer approval
  • Oversaw inventory by ordering precise quantities of stock
  • Assisted in recruiting, hiring and training of team members
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented and executed client reward program

Receptionist/Assistant Technician

Animal Medical Center Of Santa Barbara
09.2012 - 02.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Restrained animals for blood work and x-rays
  • Administered vaccines to animals
  • Monitored animals during and after surgeries

Kennel Attendant

Santa Barbara County Animal Services
12.2007 - 07.2010
  • Cleaned and maintained kennel areas, runs and cages
  • Prepared food and specialty diets to over 100 animals twice daily
  • Prepared and administered medications and treatments as prescribed by veterinarian
  • Monitored health and potential diseases of animals, reporting any issues to shelter staff for resolution
  • Monitored behavior of animals, assessed in deciding their adoptability
  • Assisted with adoption process by providing information about animals to potential adopters
  • Helped with intake of newly surrendered animals, providing food, water, medical attention and vaccines
  • Provided humane care of domestic and wild animals
  • Preformed euthanasia to animals that were deemed un-adoptable or terminally ill

Education

High School Diploma -

Santa Ynez Valley Union High School
Santa Ynez, CA
06.2003

Skills

  • Professional Demeanor
  • Organizational Skills
  • Documentation and Reporting
  • Spreadsheet Tracking
  • Customer Support
  • Interpersonal Skills

Certification

  • Veterinary Receptionist Certificate of Excellence, IGNITE - 09/2022

References

Lyndee Rankin

Vet's Here - Manager (No longer at position)

lyndee@representation.com

805-448-0136


Autumn Badelt-Fanning DVM

Vet's Here - Owner (No longer at position)

autumnbadelt@gmail.com

805-325-9261


Jessica Olivar

Bettervet - Liaison Manager

jessica@bettervet.com

203-823-0819


Brittany O'Rorke

Bettervet - Liaison Manager (No longer at position)

brittany.ororke@hotmail.com

405-313-3573

Timeline

Remote Client Liaison

Bettervet
04.2022 - 12.2023

Customer Service Representative

Vet's Here Mobile Veterinary Service
02.2016 - 04.2022

Receptionist/Assistant Technician

Animal Medical Center Of Santa Barbara
09.2012 - 02.2013

Assistant General Manager

Dioji K9 Resort And Athletic Club
05.2011 - 12.2015

Kennel Attendant

Santa Barbara County Animal Services
12.2007 - 07.2010

High School Diploma -

Santa Ynez Valley Union High School

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