Tawny Solmirin
Las Vegas,NV
Summary
Customer-focused professional with strong skills in conflict resolution, employee training, and operational compliance. Committed to enhancing guest experiences and maintaining quality standards.
Overview
4
4
years of professional experience
Work History
Team Lead
Auntie Annes
Las Vegas, Nevada
04.2023 - Current
- Trained new team members on company policies and operational procedures.
- Resolved customer complaints swiftly, maintaining a positive dining experience for guests.
- Supervised daily operations to ensure quality customer service and product standards.
- Ensured compliance with industry standards and regulations.
- Processed customer transactions efficiently using the point-of-sale system.
- Provided customer service and support to branch customers.
- Ensured a positive experience for each guest.
- Performed cash handling duties such as making change for customers or processing payments by credit card or cashier's check.
Front Desk Receptionist Assistant
Amazing Smiles Dentistry
Las Vegas, Nevada
10.2023 - 10.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed basic bookkeeping and document filing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Managed billing inquiries and processed payments seamlessly.
Student Office Assistant
Pinecrest Academy Sloan Canyon
Henderson, Nevada
08.2021 - 05.2023
- Assisted staff with daily administrative tasks and office organization.
- Provided customer service support to students and visitors promptly.
- Utilized office software to prepare reports and presentations accurately.
- Greeted visitors at the front desk and directed them to appropriate personnel or offices.
- Managed daily office operations and maintained a clean and efficient workspace.
- Facilitated internal communication by distributing memos and announcements.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
High School Diploma -
Pinecrest Academy Sloan Canyon
Henderson, NV05-2023
Associate of Applied Science - Cardiovascular Optometry
Las Vegas College
Las Vegas, NVSkills
- Employee training
- Customer service
- Point-of-sale systems
- Quality assurance
- Compliance adherence
- Front desk management
- Problem solving
- Conflict resolution
- Quality control
Affiliations
Roni Santos (Auntie Annes) 702-859-7199
Timeline
Front Desk Receptionist Assistant
Amazing Smiles Dentistry
10.2023 - 10.2025
Team Lead
Auntie Annes
04.2023 - Current
Student Office Assistant
Pinecrest Academy Sloan Canyon
08.2021 - 05.2023
High School Diploma -
Pinecrest Academy Sloan Canyon
Associate of Applied Science - Cardiovascular Optometry
Las Vegas College