Tawny Sutherland
Makawao
Summary
- Dynamic housekeeping professional with a proven track record at Intermountain Hotels by Hilton Garden Inn, enhancing guest satisfaction through meticulous cleaning and effective inventory management. Skilled in sanitization procedures and customer service, I excel in multitasking and fostering teamwork to create welcoming environments, ensuring outstanding experiences for all guests.
- Diligent in housekeeping with strong background in maintaining cleanliness and order in various environments. Proven track record of ensuring spotless and welcoming spaces. Demonstrated ability to use attention to detail and time management to enhance operational efficiency and guest satisfaction.
- Hardworking housekeeper assistant bringing 8 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
- Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
- Reliable housekeeper assistant dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
- Motivated Housekeeper with [Number] years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Overview
18
18
years of professional experience
Work History
Housekeeping Assistant Manager
Intermountain Hotels by Hilton Garden Inn
09.2017 - 01.2025
- Enhanced guest satisfaction through efficient cleaning of rooms and common areas.
- Maintained cleanliness and organization in all areas to foster welcoming environment.
- Conducted regular inspections to identify and resolve potential housekeeping issues.
- Executed deep-cleaning tasks with precision, ensuring outstanding room conditions.
- Responded promptly to requests for linens and toiletries from guests.
- Collaborated with departments to facilitate seamless guest experiences through effective communication.
- Managed supply inventory, ordering essential items to maintain adequate stock levels.
- Adhered to safety protocols while using chemicals, minimizing accidents and injuries.
Housekeeping Room Attendant/Assistant Housekeeper
Wine Country Inn
08.2014 - 05.2017
- Maintained clean, well-stocked rooms to enhance guest satisfaction and experience.
- Replaced towels and replenished bathroom amenities, including shampoo and soap.
- Managed inventory levels of linens and supplies to ensure uninterrupted guest service.
- Changed bed linens and collected soiled items for cleaning efficiency.
- Demonstrated flexibility in adapting to changing priorities and special projects as required.
- Supported front desk team by promptly addressing guest requests and concerns.
- Adhered to safety protocols while using chemicals to prevent injuries.
- Assisted housekeeping tasks, including sweeping, mopping, dusting, and polishing.
Housekeeping Room Attendant
Rogue Regency Inn
03.2007 - 05.2009
- Maintained cleanliness and hygiene by regularly disinfecting bathrooms and surfaces.
- Restocked towels and amenities in bathrooms, bedrooms, and kitchen spaces.
- Enhanced guest satisfaction by ensuring timely maintenance of clean, well-stocked rooms.
- Sanitized all kitchen surfaces, including cabinets, while sweeping and mopping floors.
- Completed pre-cleaning duties by preparing cleaning carts with fresh linens and supplies.
- Reduced lost items reports by checking rooms for belongings left behind.
- Recorded cleaned rooms meticulously and reported maintenance issues for prompt resolution.
- Contributed to positive first impressions by maintaining cleanliness in public areas.
Education
High School Diploma -
Fortuna Union High School
Fortuna01-2004
Skills
- Customer service-focused
- Vacuuming
- Punctuality
- Sorting and washing laundry
- Guest relations
- Laundry expertise
- Sanitization procedures
- Teamwork
- Quality assurance
- Multitasking and organization
- Cleaning and organizing
Timeline
Housekeeping Assistant Manager
Intermountain Hotels by Hilton Garden Inn
09.2017 - 01.2025
Housekeeping Room Attendant/Assistant Housekeeper
Wine Country Inn
08.2014 - 05.2017
Housekeeping Room Attendant
Rogue Regency Inn
03.2007 - 05.2009
High School Diploma -
Fortuna Union High School
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