Summary
Overview
Work History
Skills
Certification
Timeline
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Tawny Venincasa

Palmer,MA

Summary

Highly-motivated, disciplined, collaborative and emotionally intelligent individual with proven success increasing sales and revenue through monitoring sales trends and forecasts while also developing loyal relationships. Articulate, excited communicator known for understanding customer and employee needs while delivering effective solutions. Strong desire for growth and opportunities to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Self starter adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Coordinator

Wattson Home Solutions
Worcester, Massachusetts
10.2017 - Current
  • Maintained accurate records of customer orders and payments
  • Developed and managed partnerships with retailers and distributors
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals
  • Enhanced sales volume through skilled support to both new and inactive customers
  • Supported sales team members to drive growth and development
  • Analyzed data from customer surveys to identify areas of improvement
  • Coordinated activities between sales representatives and other departments within the organization.
  • Organized trade shows and conferences to promote products in designated regions
  • Provided guidance and support to sales personnel as needed.
  • Established relationships with key accounts in order to facilitate long-term growth
  • Reviewed customer feedback regarding product satisfaction and addressed any issues promptly
  • Expanded industry presence and customer interactions by attending trade shows, conferences and other professional events
  • Contacted and engaged with business decision-makers to build relationships and secure new accounts.

Truth Organic Spa, LLC
Grafton, MA
06.2015 - 07.2017
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
  • Established and maintained effective communication with staff members to ensure efficient operations
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials
  • Utilized social media platforms such as Instagram to advertise services offered at salon.
  • Created a positive work environment
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels
  • Developed marketing strategies designed to increase brand awareness within target markets
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management
  • Guided management and supervisory staff to promote smooth operations
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Developed service and sales strategies to improve retention and revenue
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Prepared staff work schedules and assigned team members to specific duties
  • Monitored and managed inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Implemented successful business strategies to increase revenue and target new markets
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
  • Implemented campaigns and promotions to help with developing goods and services.
  • Trained and mentored new makeup artists in product knowledge, application technique, sanitation protocols, and customer service skills.
  • Advised customers on appropriate colors and textures for their individual skin tones and facial features.
  • Managed inventory of cosmetics supplies including restocking shelves when necessary.
  • Provided makeup services for weddings, proms and other special events.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.

Skills

  • Relationship Building and Management (with clients, partners and vendors)
  • Documentation Skills
  • Strong Presentation and Negotiation Skills
  • CRM/ Database Management
  • Referral Generation
  • Strong Time Management
  • Strong Written and Verbal Communication skills
  • Strong follow up skills
  • Multitasking and Organization
  • Workflow Optimization
  • Customer Service
  • Phone and Email Etiquette
  • Decision-Making
  • Continuous Improvements
  • Project Tracking
  • Staff Scheduling
  • Creative Thinking
  • Online Media Campaigns
  • Promotional Planning
  • Content Curation

Certification

  • 6/12 Certification: Licensed Esthetician The Elizabeth Grady School of Esthetics & Massage Therapy

Timeline

Area Coordinator

Wattson Home Solutions
10.2017 - Current

Truth Organic Spa, LLC
06.2015 - 07.2017
  • 6/12 Certification: Licensed Esthetician The Elizabeth Grady School of Esthetics & Massage Therapy

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Tawny Venincasa