Tawny Walton

• Answered company phone calls and emails and route to the appropriate person or department
• Welcomed customers and guests
• Ordered office supplies
• Managed all inbound and outbound shipping and package distribution.
• Managed and maintain the overall cleanliness and maintenance of the building
• Facilitated Spanish speaking new hire orientation & onboarding
• Facilitated OSHA 10 Training
• Assisted HR with document collection & interpretation
• Translated internal communications and marketing materials
• Assisted with employee apparel program and tracking inventory
• Set up new hire’s workspace i.e., desks and office supplies
• Assisted with company social media content creation
• Planned and organizing company events
• Facilitated employee recognition and engagement
• Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
• Enhanced customer and employee experience by managing front office operations efficiently and professionally.
• Maintained a clean, organized, and welcoming reception area to create a positive first impression for customers.
• Collected new employee documents and information upon new hire.
• Monitored office supplies by checking inventory and placing orders.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Contributed to team meetings with insightful feedback, fostering collaborative work environment.
• Organized and facilitated office events, meetings, and parties ensuring employee engagement.
• Assisted in training of new employees sharing best practices and procedures.
• Organized department meetings and coordinated availability of conference rooms for participants.
• Kept high average of performance evaluations.

• Answer incoming phone calls and route to appropriate person or department.
• Welcome visitors, determines nature of business and announces visitors to appropriate personnel
• Monitor visitor access by buzzing front door entry
• Maintain overall cleanliness of front office reception area
• Post and update job openings, screen and recruit qualified talent, and schedule interviews with supervisors.
• Facilitate company job fairs
• Conduct new hire orientation/ onboarding process, run BSCAI and E- Verify Background Checks upon HR request.
• Assist HR with filing confidential employee documents and updating I-9’s
• Provide company uniforms, photograph, and provide company badges to new employees.
• Organize and track uniform inventory
• Enter all absences and call offs in attendance tracking system and print daily absence/ call off sheet for the supervisors
• Monitor and update the client communication system for work order requests and progress status and create work tickets for billing upon request
• Sort, and route mail and deliveries
• Other office duties as assigned

• Registered patients for appointment

check-in, urgent care and emergency

services.

• Entered patient data
• Determined patients financial assistance eligibility.
• Obtained and verified insurance information.
• Answered high volume inbound phone calls.
• Handled written prescription pickups.
• Scheduled patient appointments.

• Answered inbound and outbound calls from patients in four states.
• Verified Insurance coverage.
• Scheduled patient appointments.
• Entered lab results and patient follow-up notifications.
• Sent mail correspondence.
• Maintained and updated patient charts.
• Reported complaints and conducted department audits.
• Assisted registered nurse with patient triage.
• Maintained correspondence with various health department agencies to ensure patient follow-up care.

• Inbound call center, answering multi-line phones, providing credit card holders with account management services, processed payments, online account troubleshooting, receptionist, outbound courtesy calls, and credit balance refund processing.

• Receptionist, appointment scheduling, patient registration, electronic data entry, patient file maintenance, interpreter, x-ray processing, health and community service referrals, payment processing, and schedule maintenance.

• Handling Inbound calls for three states, multi-line phone experience, high stress high call volume work experience, data entry, processing patient complaints, working with community organizations to provide reproductive health services to underserved communities.