Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tawnya Bates

Canby,OR

Summary

Dynamic operations manager with a proven track record at Super Street Auto Care, excelling in team motivation and safety compliance. Skilled in inventory control and conflict resolution, I enhanced efficiency and customer satisfaction through effective training and mentoring, driving performance improvements and fostering a collaborative work environment.

Knowledgeable Shift Supervisor with proven track record in leading teams and streamlining operations to enhance efficiency. Demonstrated ability to manage shift schedules and resolve conflicts, ensuring smooth daily operations. Known for strong problem-solving skills and effective team communication.

Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.

Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Driven Shift Lead Manager with 10 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Burger King
05.2023 - 06.2025
  • Learned operational protocols and safety procedures to ensure compliance and efficiency.
  • Assisted in coordinating team schedules to optimize workflow and coverage.
  • Supported daily inventory management processes to maintain stock levels and minimize shortages.
  • Engaged with team members to foster a collaborative and productive work environment.
  • Implemented best practices for customer service, enhancing guest satisfaction during shifts.
  • Observed performance metrics to identify areas for improvement in service delivery.
  • Contributed to maintaining cleanliness and organization of workspaces for improved efficiency.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Set overall vision and provided team leadership.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Shift Leader

Subway
04.2020 - 07.2022
  • Supervised team operations to ensure adherence to safety protocols and quality standards.
  • Trained new employees on operational procedures and best practices for efficiency.
  • Streamlined workflow processes to enhance productivity and reduce wait times.
  • Managed inventory levels, ensuring timely restocking of supplies and materials.
  • Resolved customer inquiries and complaints, maintaining high service satisfaction levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Served consistent portions following recipes and control standards.

Team Member

Papa Murphy's
01.2019 - 06.2019
  • Collaborated with team to ensure seamless daily operations and exceptional customer service.
  • Assisted in training new team members on operational procedures and company standards.
  • Maintained inventory accuracy through regular stock checks and system updates.
  • Implemented process improvements that enhanced workflow efficiency within the team.

Operations Manager

Super Street Auto Care
08.2016 - 01.2019
  • Streamlined operational workflows to enhance efficiency and reduce turnaround times.
  • Oversaw daily operations, ensuring adherence to safety protocols and company policies.
  • Mentored junior staff, fostering skill development and knowledge sharing within the team.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Collaborated with cross-functional teams to align operational goals with business objectives.
  • Managed vendor relationships, negotiating contracts to ensure favorable terms and service delivery.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Operations Supervisor

Blue Dolphin Thrift Store
04.2003 - 01.2019
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Managed team performance through effective coaching and mentoring strategies.
  • Streamlined workflows by implementing process improvements, enhancing efficiency.
  • Coordinated cross-functional communication to resolve operational issues promptly.
  • Fostered a collaborative work environment that promoted teamwork and accountability.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
  • Completed bi-weekly payroll for Number employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Independent Provider

DSHS
01.2008 - 04.2018
  • Coordinated care plans tailored to individual needs and preferences.
  • Collaborated with multidisciplinary teams to enhance patient support services.
  • Developed training programs for new staff, focusing on best practices in service delivery.
  • Implemented quality assurance measures, ensuring compliance with healthcare regulations.
  • Mentored junior providers, fostering professional growth and knowledge sharing.
  • Collaborated with healthcare professionals to develop customized care plans tailored to client needs.
  • Enhanced client satisfaction by providing personalized and attentive care to each individual.
  • Provided emotional support to clients, promoting mental wellness and stability during challenging times.
  • Empowered clients by offering education on managing their own health conditions effectively and independently when possible.
  • Facilitated transportation for clients to medical appointments or social engagements, ensuring punctuality and reliability.
  • Maintained accurate records of client progress, enabling informed adjustments to care plans as needed.
  • Supported clients in achieving personal goals by offering guidance, motivation, and encouragement throughout the process.
  • Promoted healthy eating habits by preparing nutritious meals tailored to individual dietary requirements and preferences.
  • Assisted clients in maintaining a clean and safe living environment, contributing to an improved quality of life.
  • Demonstrated adaptability by providing care for diverse clientele with varying medical conditions and functional abilities.
  • Managed schedules efficiently to ensure timely arrival at all appointments and obligations related to client care duties.
  • Ensured timely administration of medications, contributing to optimal health outcomes for clients.
  • Actively participated in ongoing professional development opportunities in order to stay current on best practices within the industry.
  • Protected client privacy by adhering strictly to HIPAA guidelines throughout all aspects of service provision.
  • Improved clients'' overall well-being through dedicated assistance with activities of daily living.
  • Streamlined communication between clients, families, and healthcare providers to ensure optimal service delivery and coordination.
  • Coordinated closely with family members regarding updates on client progress, addressing concerns promptly and professionally.
  • Enhanced client mobility through diligent physical therapy exercises, increasing independence and selfsufficiency.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Administered medications in accordance with doctor's instructions.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Improved patients' comfort with massage and application of topical treatments.

Education

GED -

Grays Harbor College
Ilwaco, WA

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Operations management
  • Cash handling
  • Energetic and enthusiastic
  • Opening and closing procedures
  • Punctual and reliable
  • Accurate money handling
  • Delegating work
  • Payment processing
  • Training and mentoring
  • Handling customer complaints
  • Safety compliance
  • Interpersonal skills
  • Relationship building
  • Decision-making
  • Quality assurance
  • Supply ordering
  • Documentation and reporting
  • Inventory control
  • Tech-Savvy
  • Equipment troubleshooting
  • Verbal and written communication
  • Compliance
  • Shift checklists
  • Customer service
  • Problem-solving
  • Safety management
  • Conflict resolution
  • Critical thinking
  • Quality control
  • Safety procedures
  • Computer skills
  • Management information systems
  • Coordinating daily operations
  • MS office
  • Equipment operation

Certification

Serv Safe Certification

Food Handlers card

Timeline

Shift Lead Manager

Burger King
05.2023 - 06.2025

Shift Leader

Subway
04.2020 - 07.2022

Team Member

Papa Murphy's
01.2019 - 06.2019

Operations Manager

Super Street Auto Care
08.2016 - 01.2019

Independent Provider

DSHS
01.2008 - 04.2018

Operations Supervisor

Blue Dolphin Thrift Store
04.2003 - 01.2019

GED -

Grays Harbor College

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