Tawnya Bickel
Austin
Summary
Adept at driving sales and enhancing team performance, I leveraged CRM proficiency and exceptional communication skills at Covert Auto Chrysler Dodge Jeep Ram to surpass sales targets. My approach, blending sales coaching with strategic contract negotiations, resulted in significant productivity gains and customer satisfaction, showcasing my adaptability and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Internet BDC Sales Manager
Covert Auto Chrysler Dodge Jeep Ram
02.2022 - 01.2025
- Implemented comprehensive training programs for new hires, reducing onboarding time and increasing productivity levels faster.
- Mentored junior team members, sharing industry expertise and best practices to support their professional growth and enhance overall team performance.
- Collaborated effectively with marketing department colleagues to create compelling promotional materials that showcased the company''s unique selling points.
- Negotiated contracts with vendors, securing favorable terms and fostering mutually beneficial partnerships.
- Boosted lead generation with targeted outreach campaigns and effective prospecting techniques.
- Organized sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
- Developed strong relationships for higher customer satisfaction and repeat business.
- Ensured consistent achievement of sales targets through diligent monitoring and proactive adjustments to strategies.
- Increased sales revenue by implementing strategic marketing plans and analyzing market trends.
- Managed a team of sales representatives, providing regular training and performance evaluations.
- Introduced selling tools and presentation materials, supporting and increasing closing increase in closing rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Managed models, process flows, operations support, and customer engagement strategies.
Internet Sales Team Member
Lithia Chrysler Dodge Jeep Ram of Helena
05.2016 - 01.2022
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Drove team revenue totals by bringing in top sales numbers.
- Proactively sought out additional training opportunities, enhancing professional skills relevant to the role''s challenges.
- Maintained extensive knowledge of the company''s product offerings to effectively address client inquiries and concerns.
- Conducted comprehensive product presentations, resulting in higher customer satisfaction and increased sales.
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
Insurance Specialist
State Farm
04.2014 - 05.2016
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Maintained confidentiality of patient finances, records, and health statuses.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
Education
Certified in Home, Health, Life And Auto Insurance - Insurance And Risk Management
State of Montana
On Line Certified Personal Trainer - Personal Trainer
Aerobics And Fitness Association of America
Gilbert, AZ02-2012
Credentialing As A Staff Minister - Biblical Studies
Global University
Springfield, MO01-2004
Certified Nurses Assistant -
Creswell Care Center
Creswell, OR10-1993
Skills
- Sales coordination
- Problem-solving
- Customer service
- Adaptability and flexibility
- Sales coaching
- Contract negotiation
- CRM proficiency
- Team collaboration
- Organizational skills
- Excellent communication
- Team recruiting and onboarding
- Closing techniques
Timeline
Internet BDC Sales Manager
Covert Auto Chrysler Dodge Jeep Ram
02.2022 - 01.2025
Internet Sales Team Member
Lithia Chrysler Dodge Jeep Ram of Helena
05.2016 - 01.2022
Insurance Specialist
State Farm
04.2014 - 05.2016
Certified in Home, Health, Life And Auto Insurance - Insurance And Risk Management
State of Montana
Certified Personal Trainer - Personal Trainer
Aerobics And Fitness Association of America
Credentialing As A Staff Minister - Biblical Studies
Global University
Certified Nurses Assistant -
Creswell Care Center
Similar Profiles
Eric HernandezEric Hernandez
Sales Associate at Covert Chrysler Dodge Jeep RamSales Associate at Covert Chrysler Dodge Jeep Ram
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Madelynne GaldamezMadelynne Galdamez
Service Advisor at Tri county auto group Jeep Chrysler dodge ramService Advisor at Tri county auto group Jeep Chrysler dodge ram