Tawnya Booke

Store Manager

PMG Carolinas

Fayetteville, NC

10.2012 - 01.2024

Maintained accurate records of employee performance reviews.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Formed and sustained strategic relationships with clients.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Resolved customer complaints in a timely manner.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Trained and mentored associates to teach daily tasks and procedures.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, trained and supervised new employees.
Developed relationships with suppliers to negotiate better prices.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Ensured compliance with safety regulations and company policies.
Performed regular price checks to ensure competitive pricing.
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Created weekly work schedules for store personnel.
Delegated work to staff, setting priorities and goals.
Established customer service standards and monitored staff compliance.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Managed daily banking activities such as deposits and withdrawals.
Updated and maintained store signage and displays.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.