Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tawnya Doucette

Windsor,CO

Summary

Adept at fostering interdepartmental collaboration and enhancing organizational efficiency, my tenure at Front Range Community College - Larimer Campus showcases a proven track record in data accuracy and customer service excellence. Leveraging assertiveness and a keen eye for detail, I've significantly contributed to process improvements and positive client relations, embodying a service-oriented mindset.

Overview

15
15
years of professional experience

Work History

Equity Liaison

Front Range Community College - Larimer Campus
10.2024 - Current
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Administrative Assistant Registrar

Front Range Community College - Larimer Campus
08.2023 - 07.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Special Education Paraprofessional

Poudre School District Special Education Dept
08.2018 - 07.2019
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
  • Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
  • Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
  • Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
  • Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Observed students' performance and recorded relevant data to assess progress.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Provided individualized reading, writing and math instruction to support student development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.

Special Education Paraprofessional

Ennis Schools
08.2017 - 07.2018
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
  • Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
  • Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
  • Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
  • Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
  • Observed students' performance and recorded relevant data to assess progress.
  • Provided individualized reading, writing and math instruction to support student development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Data Entry Clerk

Ecolab
02.2014 - 06.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Assisted in development of new data entry protocol, leading to improved data integrity.
  • Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained files, records, and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.
  • Used computer software to store and retrieve data.
  • Managed and organized documents for data entry tasks.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Patient Registration Specialist

Adecco Staffing Agency
04.2012 - 04.2013
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
  • Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
  • Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
  • Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
  • Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
  • Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Scheduled [Number]+ daily appointments using computerized calendars.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.

Administrative Assistant/Receptionist, Accounts Receivable

FLOGISTIX
03.2010 - 03.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

GED -

GED
Concord
07-2001

Skills

  • Assertiveness
  • Customer service
  • Admissions support
  • IEP compliance
  • Data accuracy
  • Organization skills
  • Data entry
  • Teacher assistance
  • Accuracy and attention to detail
  • Insurance verification
  • Telephone skills
  • Computer skills
  • Learning disabilities support
  • Fast typing speed
  • Customer/Client relations
  • Representative experience
  • Office administration
  • Interdepartmental collaboration
  • File management
  • Medical terminology proficiency
  • Scheduling appointments
  • Administrative support
  • Collaboration with teachers
  • Customer Service-oriented
  • Data entry proficiency
  • Greeting and seating clients
  • Verbal and written communication
  • Microsoft Word
  • Independent worker
  • Patient relations
  • Data inputting
  • Team collaboration
  • Microsoft Excel
  • FERPA compliance
  • Word processing
  • Multi-line telephone operation
  • File organization
  • Student advocacy
  • Maintains confidentiality
  • Electronic recordkeeping
  • Typing speed
  • Collaborative relationships
  • Microsoft outlook
  • Data processing
  • Service-oriented mindset
  • Customer and client relations
  • Document scanning
  • Issue resolution
  • Document processing
  • Filing
  • Cross-functional communications
  • Customer relations
  • Behavioral plan management
  • Statistical analysis
  • Work prioritization
  • Policies and procedures implementation
  • Clerical support
  • Proofreading
  • Critical thinking
  • Transcript evaluation
  • Analytical skills
  • Crisis intervention
  • Verification and eligibility
  • Spreadsheet tracking
  • Scheduling
  • Maintaining documents and records
  • Special needs
  • Documentation and recordkeeping
  • Admissions and registrations
  • Feeding assistance
  • Physical disabilities support
  • Conflict mediation
  • Heartsaver CPR AED
  • Personal hygiene assistance
  • Professional communication
  • Electronic medical record software
  • Recordkeeping
  • Database entry
  • Parental interaction
  • Community outreach
  • Scheduling and calendar management
  • Medical administrative specialist
  • Dedicated team player
  • Emotional regulation
  • Safety regulations
  • Front desk operations
  • Verbal communication
  • Phone etiquette
  • Heartsaver first aid CPR AED
  • Records management
  • Assistive technology
  • Professional and mature
  • Call redirection
  • Calendar management
  • Seizure management
  • Cultural awareness
  • Documentation and reporting
  • Mobility assistance
  • Basic math
  • Multi-line phone system operation
  • High-pressure environments
  • Mail handling
  • Proficient with [technology]
  • Multi-line telephone skills
  • Intercultural awareness
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Document management
  • Problem-solving
  • Interdisciplinary collaboration
  • Positive and professional
  • Multitasking Abilities
  • Data collection
  • AR/AP
  • Spreadsheets
  • Prioritization
  • Call answering and routing
  • Interpersonal communication
  • Client relations
  • Typing accuracy
  • Toileting assistance
  • Courteous and professional
  • Analytical thinking
  • HIPAA compliance
  • IEP goals
  • Patient confidentiality
  • Active listening
  • Patient scheduling
  • Medical terminology
  • Written communication
  • Positive behavior reinforcement
  • Billing procedures
  • Internet research
  • Mail management
  • Data integrity
  • IEP implementation
  • 10-key entry
  • Emotional support strategies
  • Teamwork
  • Student engagement
  • Social skills development
  • Effective communication
  • Adaptability and flexibility
  • Cultural sensitivity
  • Self motivation
  • Delinquent accounts review
  • Expense reporting
  • Crisis management

Accomplishments

  • Achieved positive patient relations through effectively helping with problem solving.

Timeline

Equity Liaison

Front Range Community College - Larimer Campus
10.2024 - Current

Administrative Assistant Registrar

Front Range Community College - Larimer Campus
08.2023 - 07.2024

Special Education Paraprofessional

Poudre School District Special Education Dept
08.2018 - 07.2019

Special Education Paraprofessional

Ennis Schools
08.2017 - 07.2018

Data Entry Clerk

Ecolab
02.2014 - 06.2015

Patient Registration Specialist

Adecco Staffing Agency
04.2012 - 04.2013

Administrative Assistant/Receptionist, Accounts Receivable

FLOGISTIX
03.2010 - 03.2012

GED -

GED

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Tawnya Doucette