Summary
Work History
Education
Skills
Timeline
Generic
Tawnya Erickson

Tawnya Erickson

Thief River Falls,MN

Summary

Dynamic and results-driven professional with extensive experience in customer service and manufacturing. Recognized for efficiency, social skills, exceptional cash handling and conflict resolution skills, consistently enhancing customer satisfaction. Proven ability to thrive in high-pressure environments, demonstrating strong teamwork to exceed expectations and foster loyalty.

Work History

Cashier

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Waitress

The Hive Bar & Grill
03.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Assembly Line Worker

Arctic Cat
07.2016 - 07.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Demonstrated adaptability in learning new assembly processes quickly.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.

Core Maker

Dee Inc
09.2015 - 07.2016
  • Increased core strength and durability through careful monitoring of coremaking processes and materials.
  • Lifted and transported samples of materials.
  • Wore Personal Protective Equipment when working with chemicals and compounds in lab environment.
  • Maintained a clean and organized work environment, promoting safety and productivity within the team.
  • Developed effective communication channels between team members, improving overall workflow and efficiency.
  • Consistently met tight deadlines by efficiently managing daily tasks according to established priorities.
  • Scheduled and prioritized workload with minimal supervision.

Education

Some College- No Degree - Business Administration And Management

Northland Community And Technical College
Thief River Falls, MN

Graduate -

Marshall County Central
Newfolden, MN
05.2010

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Professionalism and courtesy
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Staff training
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Dependability and reliability
  • Hospitality and accommodation

Timeline

Waitress

The Hive Bar & Grill
03.2022 - Current

Assembly Line Worker

Arctic Cat
07.2016 - 07.2020

Core Maker

Dee Inc
09.2015 - 07.2016

Cashier

Walmart

Some College- No Degree - Business Administration And Management

Northland Community And Technical College

Graduate -

Marshall County Central

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Tawnya Erickson