Tawnya Gable

To fulfill a lifelong dream to help achieve real-world experience and expertise, complimentary to my gained knowledge from an associate degree in psychology, which allows me to become more qualified and efficient in the field of social science. Understands the importance of confidentiality and maintaining confidentiality. Professionalism in developing skills and excellent communication skills. Includes mental health services, behavioral analysis, treatment plans, patient assessments, and evidence-based therapy.

• Bank of New York Mellon, Client Services Manager – Sr. Analyst, 06/2022, Present, Oversee day-to-day administration of the accounts, the onboarding of new accounts, and the coordination of services for assigned high-profile clients that will have confidentiality and personal trading restrictions and disclosures associated with them. Handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients, and bring new clients on board., Monitor contractual obligations for these accounts., Monitor compliance with Corporate Policies, Best Practices, and Program Procedures., Manage a collection of fees associated with relationships., Assist in responding to third-party inquiries by Audit and other firms., Manage and oversee client inquiries; resolve situations independently and smoothly as they occur, apprise management of complications., Collaborate with business partners to meet client service deliverables.
• Title Forward, Sr. Loan Signing Agent, 04/2021, Present, A Notary Signing Agent is a Notary who has been trained to handle loan documents. Lenders and title companies hire Signing Agents as independent contractors to assist in the last step of the loan process.
• Freedom Mortgage, Sr. Compliance Review Analyst, 08/2020, 04/2021, Review and input of necessary information per TRID and CFPB guidelines to purchase a closed Wholesale Correspondent loan in accordance with Freedom guidelines. Review closing documents, loan disclosures, compliance timelines, and fees on the final Closing Disclosure. Generated and presented reports of errors and training material found while reviewing peers files., Possess a comfort level with communicating electronically as well as via phone., Effectively maintain a pipeline of loans., Ensure file and documents meet company and compliance requirements., Accurately inputting information into Lakewood, a DOS based system., Communicating efficiently with clients on items required and deadlines Provide excellent customer service at all times., Reviewing title work, homeowners/hazard insurance and flood certifications. Consistently meets deadlines., Assisting posting closing department with file deficiencies as needed. Review underwriting terms and conditions document to ensure all closing conditions are addressed. Review of Loan Estimates and Closing Disclosures for TRID compliance.
• Reverse Mortgage Solutions, Sr. Claims Reconciliation Analyst, 03/14, 9/19, Conducted reconciliation and analyses of investor loan-level operations to support the calculation and reporting of investor asset profit and loss. Documented root causes and discrepancies identified during review processes, and generated reports compliant with protocols. Executed audits of all responsible departments, including Property Preservation, Insurance and REO Disbursements, for expenses association with associated real estate properties., Assessed and created internal audit processes that established quality and regulatory compliance., Employed a wide scope of operating systems to create reports in Excel, delivering daily employee operation reports, Quality Control reports, and annual reviews of nine employees., Surveyed Legal Fee Analyses (LFAs) prepared by outsourced vendors to ensure that quality requirements and compliance with FHA-allowed foreclosure fees had been met., Main point of contact for due diligence escalated issues form HUD, attorney offices, and vendors., Simultaneously executed all Quality Control responsibilities for Supplemental Claims and delivered critical support to Initial Claims with claim submissions for HUD payments., Delivered key feedback to specialists of corrected claim errors and innovative methods to resolve outstanding issues., Executed audits for all departments responsible for expenses associated with company service real estate properties.
• Member Home Loan, Supervisor, Servicing Team, 2/12, 9/14, Headed associate team operations, delegating daily activities and staffing projects; assessed operations to ensure project milestones were continually met. Interfaced with partners and clients to deliver updates and reports., Developed and updated escrow disbursements, generated AR/AP monthly reports and distributions including Interim Remittance, Call and Delinquency Reports, and Daily and Month End Balancing., Submitted credit bureau reports for MHL and transparent CU to Equifax, Experian, Innovis, and TransUnion., Operated and a mentor to staff, supervisors, and management teams, guiding each through new CFPC serving updates and practices., Actively ensured that all CFPB and FACTA procedures remained in compliance with RESPA rules., Served as a conduit between compliance team members to establish that all conditions were met., Audited loan set ups in Mortgage Service Systems, including master data and escrow records., Continually monitored financial reports to deliver critical information for clients.

• Volunteered at various nursing homes as an assistant to the care providers in which I worked one-on-one with helping many patients in the Alzheimer’s unit
• Mentored youth as a part of the Big Brothers Big Sisters program
• Interned at the Volunteer Initiative Program division where i was tasked with helping and heading work on various social programs that were focused on community outreach. In my short time there, I spearheaded several community action-oriented programs

• Intersectional Examination of Domestic Violence and Intimate Partner Violence for African American Communities
• Attitudes of Mental Health within Marginalized Subsets