Summary
Overview
Work History
Education
Skills
Timeline
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Tawnya Kincade

Delta,CO

Summary

Driven by a results-focused approach, I excell at Maverik as a Store Director, where I significantly exceeded targets through strategic KPI monitoring and team leadership. Leveraging skills in sales leadership and staff management, I fostered an environment of growth, boosting brand awareness and enhancing customer satisfaction. My adeptness in inventory control and people management propelled operational efficiency and team cohesion.

Overview

7
7
years of professional experience

Work History

Store Director

Maverik
07.2020 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Managed team of 25 cashiers and floor staff.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Subway Manager

Subway
06.2019 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Kroger Personal Finance

Frys Food
11.2017 - 06.2019
  • Maintained a high level of industry knowledge through continuous professional development courses and certifications.
  • Initiated customer relationships through prospecting, lead utilization, local market and community involvement.

Education

High School Diploma -

American School
Lansing, IL
04.1998

Skills

  • Sales Leadership
  • Vendor relationship development
  • Brand Awareness
  • Staff Leadership
  • Business Development
  • People Management
  • Store operations
  • Retail Management
  • Inventory Oversight
  • Leadership Development
  • Retail Inventory Management
  • Inventory Control
  • Product Merchandising
  • Policies and Procedures
  • Store Opening and Closing
  • Revenue Generation
  • Goals and performance
  • Documentation And Reporting
  • Loss Prevention Procedures
  • Friendly and Positive
  • Team Building and Leadership
  • Training and mentoring
  • POS Systems
  • Sales expertise
  • Order Management
  • Staff Management
  • Sales Coaching
  • Shift Scheduling
  • Retail Merchandise Quality Standards
  • Personnel development
  • Customer Response
  • Financial operations management
  • Bank and Safe Deposits
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store Merchandising
  • Team Leadership
  • Team motivation
  • Team leadership and coaching
  • Customer Service Management
  • Relationship building and management
  • Customer Relations
  • Flexible Schedule
  • Store displays
  • Cash Management
  • Employee Training
  • Outstanding communication skills
  • Accurate money handling
  • Recruitment and hiring
  • Team Development
  • Opening and closing procedures
  • Recruiting and Hiring
  • Staff Supervision
  • Delegating Work
  • Leading Staff Meetings
  • Supply Ordering
  • Employee Terminations

Timeline

Store Director

Maverik
07.2020 - Current

Subway Manager

Subway
06.2019 - 04.2020

Kroger Personal Finance

Frys Food
11.2017 - 06.2019

High School Diploma -

American School

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Tawnya Kincade