Tawnya Larose

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
• Obtained signatures from customers upon delivery of goods.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
• Addressed and resolved customer inquiries and concerns, fostering positive relationships.
• Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
• Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
• Maintained clean and organized vehicle, enhancing professional image of company.
• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
• Improved route efficiency, leading to reduction in average delivery times.
• Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
• Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Enhanced team morale by providing support and assistance during peak delivery periods.
• Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
• Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
• Reduced delivery times with careful planning and route optimization.
• Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
• Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
• Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
• Improved fuel efficiency by implementing strategic driving routes and practices.
• Participated in safety training and workshops, applying learned techniques to daily driving practices.
• Reduced incidents of late deliveries by implementing effective time-management strategies.
• Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
• Drove safely in various weather and road conditions to avoid accidents.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Minimized liability by consistently following road rules when driving.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Generated consistent referrals and repeat business by providing friendly and fast service.

• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Created, prepared, and delivered reports to various departments.
• Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
• Increased repeat business by personalizing guest experiences and recognizing loyalty.
• Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism. Have residential producer license.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. New construction, residential office spaces, windows up to three stories tall with lifts. Lifts, industrial chemicals, machines and all tools of the trade. Hospital, casino also large buildings.